Patient Care Concierge

Job Description

Job Description

Are you the kind of person who lights up on the phone? Who can turn a simple question into a genuine connection? College Hill Dental Group is looking for a Patient Care Concierge to be the very first voice new patients hear, and the driving force behind our growing patient family.

This isn't a typical front desk job. You won't just be booking appointments, you'll be the face and voice of our practice, personally welcoming new patients from their first phone call all the way through their first visit.

Our Core Values

Every team member at College Hill Dental Group is expected to live out our four core values in daily work.

ACCOUNTABILITY: Own your actions, decisions, and outcomes. Speak up. Solve problems.

We don't point fingers or make excuses. When something goes wrong, we own it and fix it. When we see a problem, we raise it. This is what separates a team that grows from one that stays stuck.

GROWTH: Take feedback. Chase progress, not perfection.

We are always learning, clinically, operationally, and personally. Feedback isn't criticism, it's fuel. We don't wait to be perfect before we move forward. We improve continuously and bring each other along.

HOSPITALITY: Think ahead. Make people feel good, patients and each other.

Hospitality is anticipating what someone needs before they ask. It's how a patient feels from the moment they walk in to the moment they leave. It's also how we treat each other as a team, something we are actively committed to rebuilding and protecting.

INTEGRITY: Be honest. Do what you say. Never put personal gain above the team or patient.

Integrity means saying the hard thing honestly and following through on your word. It means making decisions that serve the patient and the practice, not just yourself. We trust each other to act with integrity even when no one is watching.

What You'll Do

• Answer every inbound new patient call with warmth, energy, and genuine enthusiasm for what makes College Hill Dental Group different.
• Champion our practice on the phone, turning inquiries into scheduled visits rather than just taking down information.
• Follow up on missed call opportunities so no potential new patient is ever forgotten.
• Keep a finger on the pulse of where our patients are coming from, so we know what's working and can keep doing more of it.
• Partner with our marketing team on campaigns and lead follow-up.
• Deliver a white-glove first visit experience, greeting new patients personally and setting them up for a great start with our clinical team.
• Help out at the front desk daily, answering phones and checking patients in and out.

What We're Looking For

• A natural people-person with excellent phone and communication skills.
• Someone organized, proactive, and comfortable owning a process from start to finish.
• Prior experience in a dental, medical, or customer-facing sales/service role is a plus, but a great attitude and eagerness to learn matter more.
• Comfort with computers and learning new systems (we'll train you on Open Dental and our CRM).
• Someone who genuinely loves helping people feel welcome and taken care of.

The Details

Schedule

Monday & Tuesday: 7:30 AM – 5:00 PM Wednesday: 7:30 AM – 7:00 PM Thursday: 10:30 AM – 7:00 PM No weekends

Compensation

$22–$26/hr based on experience Team bonus, averaging about $1,500/month per team member over the past 4 months, real money our team has earned

Benefits

• Medical, dental, and vision insurance
• 401(k) with employer match
• Up to 4 weeks paid time off
• Paid holidays

Why College Hill Dental Group

We're not a volume practice. We don't rush patients through. We invest in doing fewer things at a higher level, and we've built the technology and systems to back it up. CBCT imaging, digital workflows, same-day crowns, in-house fabrication, IV sedation, this is a modern, forward-thinking practice that takes clinical excellence seriously.

Our mission: Discover patient goals. Deliver exceptional care. Transform lives.

That's not a tagline on a wall. It's how we actually practice. The person in this role is often a patient's very first connection to that mission, the first voice that tells them they're in the right place. We take that seriously, and we invest in the people who deliver it.

We hold ourselves to four core values: Accountability, Growth, Hospitality, and Integrity. If those aren't just words to you, if that's actually how you show up, you'll fit right in here.

Ready to Apply?

Ready to be the first great impression our patients get? Apply today.