Body Shop Customer Service Representative

Dealership: L0765 Carbone Body Shop Carbone Collision Now Hiring a Body Shop Customer Service Representative (CSR)! Schedule: Mon-Friday 8 am - 5 pm Our Collision Center is looking for a Customer Service Representative, or CSR, who excels at providing an excellent customer experience. Do problem-solving skills come naturally to you? Your target is to ensure excellent service standards, respond to customer inquiries and maintain high customer satisfaction. Come join one of the largest automotive groups in the USA, Lithia and Driveway! We are looking for our next great hire. Will it be you? You will be reporting to the Body Shop Manager. This is an onsite position in Utica, NY. What you will do: Respectful to customers. Respond promptly to customer inquiries. Communicate with customers through multiple channels. Acknowledge and resolve customer complaints. Keep records of customer interactions, transactions, comments and complaints. Other responsibilities as assigned. What you will bring: You will stay calm in stressful/emotional situations. Comfortable using computers. You will assist customers through chat and email support. 3+ years of experience working with customer support. At least 18 years of age. Valid license in state of residence. Hourly Rate: $16.00-$20.00 Actual pay offered may vary depending on experience, job-related knowledge, and location. Information about LITHIA's comprehensive benefits can be reviewed on our careers site at Benefits: Competitive pay Medical, Dental and Vision Plans Paid Holidays and PTO Paid Family Leave Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond! #J-18808-Ljbffr L0765 Carbone Body Shop