Shift Leader

Pay Transparency Earn between $17.25 and $17.75 plus digital tips!* We are looking for friendly and outgoing people who enjoy working in a fast-paced, friendly environment. Our shop has over 400 locations across the United States. A Shift Leader leads and behaves according to Potbelly values. They will lead a shift by managing and developing associates to execute outstanding product quality and customer service, build sales and control costs for each shift. What's In It For You Competitive pay! Medical, Dental & Vision Insurance Domestic Partnership Benefits Paid Parental Leave FSA and HSA with Employer Contribution Commuter Benefit Program Retirement Savings 401(k) with company match Employee Assistance Program Paid Time Off Discount Program Flexible Work Schedule Career growth opportunities What You Bring to the Table You are at least 18 years of age A minimum of 1 year supervisory experience in a restaurant or retail environment preferred You meet all Food Safety requirements within your state. You must pass and obtain a Food Safety Certification. After 2 unsuccessful attempts to pass, you will no longer be eligible for the Shift Leader role A friendly, customer-first mindset with the ability to thrive in a fast-paced, energetic environment You have strong written and verbal communication skills You enjoy problem-solving Comfortable working in a bustling kitchen environment (knife skills are a big plus!) You can manage potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish You're able to stand/walk for 8-9 hours or as needed You're able to lift up to 10 pounds frequently and up to 50 pounds occasionally Illinois Applicants - all IL employees are required to become food safety certified within 30 days of employment. Job Duties and Functions Lead team members on shifts, including efficient assignment of tasks while providing feedback Ensure all security procedures are followed Ensure back-of-the-house procedural standards are met Count drawers and follow proper daily cash handling procedures Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently Comply with health and safety standards for food, cleanliness and safety Restock food line, chips and cooler Clean tables, counters, floors, bathrooms, kitchen and utensils; take out trash Operate cash register: handle, balance and follow all cash handling procedures Effectively handle customer complaints/issues Other duties as assigned *Potbelly cannot make guarantees about tip earnings* At Potbelly, we are committed to creating a welcoming and respectful environment where individuals are valued for their unique perspectives, backgrounds, and strengths. We believe that inclusion, collaboration, and mutual respect enhance the way we serve our customers and work together as a team. All employment decisions are based on qualifications, merit, and business need. We are an equal opportunity employer. Each applicant will be considered for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, veteran status, or any other basis protected by applicable federal, state or local law. Application Deadline: Applications must be submitted by 8/12/2026 to be considered for this position. The posting may close earlier if a suitable candidate is selected before the deadline. #J-18808-Ljbffr