Patient Access Specialist

Access Is Where Care Begins At My Psychiatrist, the first interaction is never “just a phone call.” It is the moment someone decides whether to move forward with care. Whether they feel understood. Whether they trust the process enough to take the next step. That moment matters. We are building a high-performance Patient Access team designed around responsiveness, professionalism, emotional intelligence, and operational precision—and this role sits at the center of it. This is not traditional scheduling. This is patient activation, lead conversion, relationship-building, and continuity of care working together in real time. We are looking for someone who communicates with confidence, thinks with structure, and understands how to create trust while moving decisively. The Why Behind the Role Mental healthcare only works when patients successfully enter the system. That requires more than answering calls. It requires: Speed Ownership Follow-through Emotional intelligence Communication that creates confidence instead of friction At My Psychiatrist, the Patient Access Specialist helps transform interest into action—guiding patients through the process with professionalism, urgency, and care. This role directly impacts: Patient access Continuity of care Referral partner trust Organizational growth The overall experience patients have before treatment even begins The Role The Patient Access Specialist manages and converts inbound and outbound patient leads generated through: Referral partners Business development initiatives Digital marketing campaigns Provider and specialty referrals You will operate at the intersection of: Patient experience Access operations Sales psychology Communication strategy Operational execution Your work directly supports psychiatry, therapy, psychological testing, TMS & neuromodulation, and specialty mental health services across the organization. What You’ll Own Lead Conversion & Patient Activation Manage inbound and outbound patient inquiries with urgency and structure Convert qualified leads into scheduled psychiatric, therapy, testing, and specialty appointments Maintain disciplined follow-up cadence to maximize conversion and continuity of care Guide patients through next steps with clarity, confidence, and professionalism Business Development & Referral Coordination Work closely with the Business Development team on referral pipeline management Serve as a key communication point for partner-generated patient leads Build trust through responsiveness, organization, and follow-through Escalate patient concerns and operational barriers appropriately through resolution High-Touch Patient Experience Deliver a concierge-level patient experience across every interaction Balance emotional intelligence with efficiency and urgency Help patients feel informed, supported, and confident moving forward with care Communicate professionally across phone, text, CRM, and digital communication platforms Systems, Documentation & Operational Precision Accurately document all patient interactions within: HubSpot Tebra Curogram RingCentral Maintain clean, organized, and actionable lead pipelines Track follow-up activity, conversion rates, and scheduling outcomes Ensure HIPAA compliance and confidentiality standards at all times Non-Negotiable Requirements Required 2+ years of experience in: Patient access Intake coordination Sales Lead conversion Call center operations Customer relationship management Proven ability to handle objections and convert opportunities into action Strong communication and relationship-building skills High attention to detail and documentation discipline Comfort operating within CRM systems and multi-channel communication environments Ability to multitask while maintaining professionalism and precision Preferred Healthcare or behavioral health experience Experience with HubSpot or similar CRM platforms Familiarity with patient scheduling and EHR workflows Bilingual English & Spanish What Success Looks Like Successful Patient Access Specialists at My Psychiatrist: Respond quickly and follow through consistently Convert leads efficiently without making patients feel pressured Create trust through clarity and professionalism Maintain organized, accurate, and actionable pipelines Communicate proactively across departments Balance urgency with emotional intelligence Build strong relationships with both patients and referral partners Patients feel guided—not processed. Referral partners trust the experience. Care begins faster. What You’ll Find Here Compensation & Benefits Competitive compensation with performance-driven upside Medical, dental, and vision insurance 401(k) with employer match PTO + paid holidays Infrastructure & Growth Structured onboarding and operational support Modern systems and integrated communication platforms Growth opportunities within patient access, business development, and operations leadership Exposure to one of Florida’s fastest-growing physician-led mental health organizations Environment A physician-led culture focused on accountability, responsiveness, and human connection A team built around operational excellence and meaningful patient impact An organization intentionally scaling with systems designed to support both patients and staff Why This Role Matters Every patient who successfully enters care starts somewhere. Often, it begins with this role. The Patient Access Specialist helps create the bridge between someone seeking help and the care team ready to support them. Your ability to communicate clearly, respond quickly, and create confidence directly impacts whether patients continue moving forward in their treatment journey. That responsibility matters. Why My Psychiatrist My Psychiatrist is one of Florida’s fastest-growing physician-led mental health organizations. Our integrated platform includes: Psychiatry Talk therapy Psychological testing TMS & neuromodulation SPRAVATO® Patient operations Clinical research We are building systems designed to support clinicians, strengthen patient access, and create mental healthcare that is scalable, human, and built to last. This role is part of that vision. Ready to Build Something That Matters? If you value ownership, communication, accountability, and meaningful human impact— See yourself here? Let’s talk. Reach out directly: View email address on click.appcast.io #J-18808-Ljbffr