Help Desk Associate

Position Summary - The IT Help Desk Associate is an entry-level position providing basic technical support for Milwaukee College Prep’s computer systems, hardware, and software. The Help Desk Associate will be responsible for day-to-day technical support, escalating more complex issues as needed, and helping maintain IT Asset Inventory. Strong customer service skills and an eagerness to learn are a must, while experience within a school setting is a bonus.Essential Duties & ResponsibilitiesServe as the first point of contact for all things IT relatedRespond to IT Tickets in a timely mannerMaintain detailed documentation within tickets on issues, steps, and resolutionProvide excellent customer service via email, phone, and in-personPerform troubleshooting and problem-solving through diagnostic techniquesDisplay a professional disposition and positive attitudeEscalate tickets as needed to another IT staff member or to a vendorExercise good judgement in prioritizing tasks and assignmentsShip, receive, and transport broken/repaired device inventory between campusesOther tasks as assignedRequired Knowledge, Skills, & AbilitiesConfident use of a computer for basic everyday tasks (checking emails, managing files and folders, navigating websites, etc)Basic understanding of computer parts (keyboard, mouse, screen, USB port, etc)Comfortable adapting to new and evolving technologyAmbition to grow in IT through certifications, education, and advancement opportunitiesAbility to explain technical concepts in simple terms for users of all skill levelsStrong customer service skills, interpersonal skills, and work ethicHigh School Graduate or equivalent2+ years in any role requiring strong communication (customer service, education, etc)Experience using Windows, MacOS, or ChromeOS Operating SystemsFamiliarity with Google Workspace and/or Microsoft Office (Docs/Word, Sheets/Excel, & Slides/Powerpoint)Valid driver’s license, automobile insurance, and reliable transportation - position involves regular travel between each campus, including occasional transport of IT equipment and inventoryPhysical RequirementsRegularly required to sit, stand, and walk between work areasAbility to lift and carry up to 50lbs (for transporting IT equipment between campuses)Occasionally required to kneel, bend, or reach when installing/troubleshootingAbility to sit at a desk for prolonged periods and work on a computer #J-18808-Ljbffr Milwaukee College Preparatory School