Delivery Operations Analyst - Fleet

Do your Best Work in Mooresville This position is based at our headquarters in Mooresville, North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk, grab a bite (or a cup of coffee), work out or get a check‑up – we invest in you so you can find your inspiration. Job Description Summary The primary purpose of this role is to support Fleet operational execution, compliance oversight, and performance monitoring within different Lowe’s Fleet verticals. This position drives daily KPI management, project coordination, vendor engagement, and escalation support to ensure consistent service levels, regulatory compliance, and capacity control across the Lowe’s fleet program. The Delivery Operations Analyst, reporting directly to Fleet Leadership, effectively partners with Lowe’s Market Delivery, Transportation, Store Operations, Supply Chain, and Outside Vendors to identify performance risks, communicate findings, and support corrective mitigation plans that improve the overall delivery and fleet experience. Responsibility Statements Monitor and analyze key performance indicators related to Delivery & Fleet Operations – including Fleet Compliance, Fleet Performance & Utilization, and broader DOT Compliance Initiatives. Develop recurring and ad hoc reporting as necessary to provide visibility into operational performance, trends, and anticipated risks. Identify performance gaps and partner with internal stakeholders and outside vendors to support corrective action plans and capacity improvements. Engage with 3PL providers and maintenance vendors to track service levels, compliance adherence, and operational performance. Assist in project coordination for network expansion, fleet lifecycle transformations, process improvements, and technology rollouts. Assist with broader department visibility and communications campaigns aimed at increasing field accessibility to fleet rollouts and change management. Support compliance monitoring efforts related to USDOT regulations, maintenance programs, and safety initiatives. Contribute to continuous improvement initiatives aimed at improving service reliability and increasing fleet uptime. Prepare executive‑ready summaries and performance updates for leadership review. Minimum Qualifications Bachelor’s Degree in Supply Chain, Business, Analytics, Logistics, or related field OR High School Diploma/GED with 3+ years of experience in Fleet, Supply Chain, Store Operations, or Transportation 2–4 years of experience in fleet operations, delivery, store operations, transportation, supply chain analytics, or a related field Experience working with performance metrics and operational reporting Strong communications, analytical and problem‑solving skills Ability to communicate effectively across cross‑functional teams and external partners Preferred Qualifications Experience supporting last‑mile or final‑mile delivery operations in a retail or multi‑site environment Working knowledge of fleet compliance, fleet maintenance programs, and USDOT regulations Experience engaging with maintenance providers and third‑party logistics (3PL) Project coordination or project management experience Advanced proficiency in Powerpoint, Excel, PowerBI, or other data visualization/reporting tools Ability to manage multiple priorities in a fast‑paced, national operational environment Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law. #J-18808-Ljbffr Dormont Manufacturing Co