Call Specialist Carle Direct

Overview

Work from home position after training is completed onsite.

Onsite training is completed within 8-12 weeks in Champaign.

This position supports the Carle Direct Transfer Center by facilitating internal and external communication related to inbound and outbound patient transfers and admissions and providing a high level of customer service. This position will work closely with Carle Direct nurses and routinely interact with Carle and non-Carle clinics hospitals and providers to provide timely and exceptional acute care for patients coming to Carle Foundation Hospital.

Responsibilities

Answers incoming telephone calls for Carle Direct in a pleasant professional manner. Identifies customer needs and determines how to assist in the appropriate patient admissions in accurate customer information and place in transfer software for nursing outbound transfer follow up and and follows up on outpatient appointment department logs and with patient transportation patients with bed number and direction for planned with House Administrators Bed Placement On-call administration regarding bed supplies for department in Lawson and Warehouse daily assignments and communication medical records as updates with Emergency Department ATC providers nursing staff Case Management Bed Placement/ transmission of images from referring facilities to Epic.

Qualifications

Certifications: Education: Work Experience:

Carle Health Company Overview

Find it here.

Discover the job the career the purpose you were meant for. At Carle Health were committed to fostering a workplace where every team member feels valued respected and empowered where passion and purpose come together to positively impact the lives of our patients and our communities. Find it all at Carle Health.

Our nearly 17000 team members and providers work together to support patient care across central and southeastern Illinois. Weve grown to include eight award-winning hospitals and a multispecialty provider group with more than 1500 doctors and advanced practice providers. Were developing the next generation of providers and healthcare professionals through Carle Illinois College of Medicine the worlds first engineering-based medical school and Methodist College. Carle BroMenn Medical Center Carle Foundation Hospital Carle Health Methodist Hospital Carle Health Proctor Hospital Carle Health Pekin Hospital and Carle Hoopeston Regional Health Center hold Magnet designations the nations highest honor for nursing care. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and if necessary the Department of Homeland Security with information from each new employees Form I-9 to confirm work authorization. For more information:

Salary Range

The compensation range for this position is $16.45per hour - $26.65per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including but not limited to the candidates experience qualifications location training licenses shifts worked and compensation model.

Required Experience:

IC