On-Call Residential Program Aide

Who We Are


At Hamilton Families, our mission is to end family homelessness in the San Francisco Bay Area. Since 1985, we have been meeting the most urgent needs of unhoused families in our community. Our programs specialize in preventing family homelessness when possible, providing shelter and transitional housing to families in times of need, supporting the wellbeing and academic achievement of children who experience homelessness, and quickly returning families to safe and stable housing throughout the Greater Bay Area. At Hamilton Families, we believe the San Francisco Bay Area is at its best when people from all backgrounds can start a life here, raise a family here, and thrive here. We envision a Bay Area where housing is accessible and affordable, where homelessness is rare, brief, and nonrecurring, and where all people and families have a safe and stable place to live. We foster an inclusive environment where diverse perspectives are valued and contribute to our collective success. Our commitment to inclusivity ensures every team member feels respected, supported, and empowered to thrive.


What You'll Do


We're excited to be adding an On-Call Residential Program Aide to our team! This is an engaging and rewarding opportunity that plays an integral role within the organization. We are looking for someone who is passionate about working with our participants and contributing to the fight against homelessness. The On-Call Residential Program Aide will report directly to the Shift Coordinators and Shelter Manager and be part of the Shelter Program team. This role is primarily responsible for providing a safe and healthful environment, and welcoming atmosphere for program participants in the specific facility.


What Your Day Looks Like

• Maintain shift coverage, supervision, and contribute to a safe and orderly atmosphere for our participants
• Model and facilitate appropriate behavior following applicable City's Grievance Policy for participants Ensure the safety of participants and staff by limiting facility access to participants, staff, and authorized visitors and service providers
• Respond appropriately to emergencies, including contacting appropriate staff and interacting with police, fire, and medical personnel as needed
• Interact with participants to share information, provide supplies, and facilitate interventions as necessary; maintain appropriate professional boundaries with participants and staff; respond to participant requests in a professional and courteous manner; and maintain participant confidentiality
• Provide front desk and other reception duties in a professional and courteous manner, relay timely and accurate messages to participants and staff, and provide information upon request about available services.
• Conduct regular rounds of the facility, and interact with participants to share information, provide supplies, conduct intakes, and facilitate interventions as necessary. Rounds include the interior (participant living quarters, bathrooms, and community rooms) and exterior of the building
• Perform daily cleaning and kitchen duties as needed, including but not limited to assisting in preparing units for incoming families; cleaning and maintaining kitchen, dining, and community areas as needed; routine upkeep of the facility; and assisting in preparing and/or serving participant meals as needed
• Maintain and promote the cooperative, harmonious, and teamwork environment that Hamilton Families strives to promote within the workplace; maintain and promote an atmosphere of dignity and respect in line with the philosophy and policies of HF
• Provide varying shift coverage as needed
• Other duties as requested

What Makes You Successful in This Role

• Proven track record of providing support to participants, clients, and staff in the areas described above
• Background in a nonprofit organization or passion to work with individuals experience homelessness
• Excellent communication skills
• Ability to work and collaborate with a diverse group of people on projects and making decisions for the benefit of our participants
• Highly organized, self-motivated, and capable of working independently to meet goals
• Demonstrated ability to exercise appropriate judgement and uphold policies and procedures
• Ability to respond appropriately to emergencies or critical situations

What You Bring

• A background in working with nonprofit organizations, social services organizations, or community-based programs
• Ability to use Microsoft Office Suite and other software

We encourage applicants to apply even if they feel they do not meet all the listed criteria. We value diverse perspectives and believe in the potential for growth and development within our team. Your unique skills and experiences may be exactly what we need to succeed together.


Why Choose Us

• Our commitment to welcome all individuals creates a richness of viewpoints and keen ability to challenge established thinking

Our Values

• Resourceful
• Helpful/ "Yes, And"
• Growth Mindset
• Data Informed
• EDI: Equitable, Diverse, and Inclusive

Salary Range: $23.50 per hour


Position Type: Non-Exempt


Union Representation: No


Schedule: Schedule May Vary


Location: Golden Gate Ave & Hayes St., San Francisco, CA


Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Hamilton Families is proud to be an Equal Employment Opportunity employer. Equity, diversity, and inclusion are central to our organization. We actively seek and prioritize diversity in our teams. We welcome applications from people with a variety of backgrounds and ages, including people of color, candidates with lived experiences, candidates in the LGBTQ+ community, and candidates who identify personally at any part of the gender spectrum. Additionally, we are committed to working with and providing reasonable accommodations to individuals with disabilities.