Senior Manager, Omnichannel Marketing and Customer Experience (CX)- Hybrid

For further inquiries regarding the following opportunity, please contact one of our Talent Specialists, Remy atView phone number on us.fitly.work or Hema at View phone number on us.fitly.work

Title: Senior Manager, Omnichannel Marketing and Customer Experience (CX)- Hybrid

Location: Deerfield, IL

Duration: 5 Months

Looking for a candidate with Customer Experience.

Only W2 candidates are eligible for this position. Third-party or C2C candidates will not be considered

Position Overview
The Senior Manager, Omnichannel Marketing and Customer Experience (CX), will play a pivotal role in shaping and executing integrated marketing strategies, driving brand growth, and aligning cross-functional teams.This role is ideal for a marketing leader with deep experience in omnichannel strategy, customer experience, and marketing execution. The position will report to the Global Strategic Marketing Omnichannel Lead.

Job Summary

We are seeking an experienced Senior Manager, Omnichannel Marketing & Customer Experience to lead strategic marketing initiatives that enhance customer engagement and support business growth. This role will collaborate with cross-functional teams to develop and execute integrated marketing programs, drive customer experience initiatives, and deliver impactful communications to leadership stakeholders.

Cor e Skills:

• Omnichannel Strategy & Customer Experience (CX): Proven ability to design and scale integrated marketing systems with a focus on frictionless customer experiences.
• Strategic Leadership: Expertise in long-term planning, data analysis, and translating insights into actionable strategies that drive business growth.
• Executive Communication: Exceptional written and verbal communication skills, able to craft compelling narratives for executive audiences and other stakeholders.
• Relationship Building: Strong interpersonal skills, quickly establishing credibility and fostering collaboration across all levels and geographies.
• Operational Excellence: Advanced project management and organizational skills, focused on efficiency, accountability, and results.

Key Responsibilities

• Lead and execute omnichannel marketing strategies and customer experience initiatives.
• Partner with cross-functional teams including marketing, communications, operations, technology, and external partners.
• Drive marketing programs from planning through execution while ensuring alignment with business objectives.
• Monitor campaign performance, analyze key metrics, and provide actionable recommendations.
• Develop executive presentations, strategic updates, and stakeholder communications.
• Manage multiple projects, timelines, and priorities in a fast-paced environment.
• Support customer experience programs and process improvement initiatives.

Required Qualifications

• 10+ years of experience in marketing, customer experience, brand management, or commercial operations.senior marketing, with a focus on omnichannel strategy and customer experience (CX).
• Strong background in omnichannel marketing strategy and campaign execution.
• Experience leading cross-functional initiatives and influencing stakeholders at all organizational levels.
• Excellent project management and organizational skills, and Strong strategic
• Strong analytical, problem-solving, and decision-making capabilities.
• Exceptional verbal and written communication skills.,and interpersonal skills with proven ability to influence without authority.
• Bachelor's degree in Marketing, Communications, ,Mass Communication/Media Studies , Business or related field.
• Serve as a strategic partner to the Global Strategic Marketing Omnichannel Lead, managing priorities and ensuring alignment with business goals.
• Lead the development and execution of omnichannel marketing initiatives, including coordinating cross-functional Customer Experience (CX) pilot programs.
• Execute omnichannel marketing strategic priorities and campaigns as defined by inbound Briefs from marketing teams around the world in collaboration with client's internal teams (e.g. IT, Privacy, Legal, Regulatory, Communications, etc. In collaboration with Global Strategic Marketing) and external agency partners.
• Act as a key point of contact for internal and external stakeholders on omnichannel marketing initiatives, specifically Customer Experience (CX).
• Track progress against marketing KPIs and milestones using project management platforms (e.g. Monday.com, Maestro).
• Develop and refine executive communications, presentations, and updates for senior leadership.
• Demonstrated success scaling global brands, launching new categories, and leading integrated marketing systems in fast-paced, matrixed organizations.
• Experience uniting creative, sales, product, and operations teams around a clear point of view.

Preferred Qualifications

• Experience working in large, matrixed organizations.
• Knowledge of customer experience (CX) frameworks and marketing technologies.
• Experience with project management platforms and marketing workflow tools.
• Track record of driving successful marketing programs and business outcomes.
• If you are a strategic marketing professional passionate about creating impactful customer experiences and driving business growth, we encourage you to apply.

About us:

DivIHN , the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.

DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.