Operations Analyst

Operations Analyst

The Operations Analyst will provide strategic, analytical, and program management support for electronic health record modernization (EHRM) initiatives within a large, complex healthcare environment. This role focuses on strengthening governance, streamlining decision-making, and improving coordination across Tier 1 subject matter expert (SME) teams. The successful candidate will assess operational risks, resolve cross-functional challenges, and develop actionable recommendations that align clinical, technical, and program priorities. Working closely with executive stakeholders, project leaders, and interdisciplinary teams, they will promote accountability, transparency, and timely execution. The position combines strategic advisory responsibilities with hands-on project oversight, stakeholder communications, and continuous improvement initiatives. It offers the opportunity to contribute to healthcare transformation efforts that support services for millions of Veterans while working in a fast-paced, mission-driven environment.

Accountabilities

• Monitor actions, risks, and dependencies: Track EHRM SME team actions and commitments, identify emerging risks and decision bottlenecks, assess cross-team dependencies, and develop mitigation strategies and recommendations for leadership.
• Analyze complex operational challenges: Lead the assessment and resolution of cross-functional issues, preparing options analyses and recommendations that consider clinical, operational, technical, and programmatic impacts.
• Strengthen governance and decision-making: Support rapid decision-making within the Tier 1 Resolution Pathway and recommend improvements to decision rights, escalation protocols, accountability mechanisms, and governance processes.
• Facilitate stakeholder collaboration: Plan, facilitate, and document meetings for Tier 1 SME teams, workgroups, and other stakeholders, guiding strategic discussions, building consensus, and translating decisions into actionable outcomes.
• Review project plans and execution: Coordinate with solution engagement owners and solution advisors to review project plans, assess alignment with strategic priorities, identify execution risks, and recommend corrective actions.
• Maintain accountability and reporting: Keep SME team co-leads and members informed of task ownership, required actions, and progress. Develop mechanisms to monitor commitments, address execution barriers, and provide regular updates to leadership.
• Prepare executive and program reports: Develop biweekly status reports and communicate team activities, emerging issues, operational needs, and process improvement recommendations to VHA leadership.
• Support change control processes: Review change control logs and ensure requests are evaluated, updated, and approved by the appropriate SME teams before submission to the Change Control Board.
• Coordinate workflow design: Collaborate with solution advisors and solution management administrators to facilitate SME participation in workflow design and support the development of effective operational processes.
• Oversee integrated project activities: Coordinate multiple tasks, project teams, meetings, communications, and interdependent workstreams to maintain alignment with program priorities, milestones, and delivery objectives.
• Improve operational processes: Work with stakeholders to develop and maintain processes, guidelines, governance structures, and standard operating procedures aligned with government priorities. Evaluate governance effectiveness and recommend improvements to efficiency and organizational accountability.
• Lead communications and change management support: Identify stakeholder groups, prepare outreach and communications materials, support executive communications, maintain comprehensive communications plans, and develop training materials to strengthen stakeholder engagement.
• Establish performance measures: Define and monitor operational indicators to evaluate team effectiveness, identify systemic challenges, and inform leadership decisions about priorities, resource requirements, and process improvements.

Requirements:

• Professional experience: At least 12 years of relevant professional experience, including experience in project management, operational analysis, program coordination, or related advisory functions.
• Education: Bachelor's degree in a related field.
• Executive stakeholder engagement: Demonstrated ability to interact effectively with executive-level stakeholders, facilitate strategic discussions, and communicate recommendations to senior leadership.
• Project and program management: Experience coordinating multiple projects, tracking deliverables, managing dependencies, assessing risks, and maintaining accountability across teams.
• Microsoft Office proficiency: Strong working knowledge of Microsoft Word, Excel, PowerPoint, and SharePoint.
• Security clearance eligibility: Ability to obtain and maintain a Public Trust clearance.
• Work authorization: Legal authorization to work in the United States.
• Onsite availability: Ability to work onsite in Washington, D.C., as required by the role.
• Healthcare experience: A background in healthcare is highly desirable, particularly experience with complex healthcare operations or modernization initiatives.
• EHR modernization experience: Experience supporting electronic health record modernization projects is an advantage.
• Veteran and military population knowledge: Familiarity with the needs, services, and operating environment of military and Veteran populations is preferred.
• Analytical and critical-thinking skills: Ability to evaluate complex issues, interpret information, identify dependencies, and develop logical, data-informed recommendations.
• Communication skills: Excellent written and verbal communication skills, including the ability to present complex ideas, proposed solutions, and recommendations clearly and logically.
• Organization and prioritization: Strong time management skills and the ability to coordinate competing priorities while maintaining accuracy and attention to detail.
• Adaptability and initiative: A proactive, self-directed approach, with the ability to learn complex subject matter quickly and perform effectively in a fast-paced, evolving environment.
• Collaboration and problem-solving: Ability to work constructively with diverse stakeholders, build consensus across competing priorities, and drive work toward measurable outcomes.

Benefits:

• Mission-driven work: Opportunity to contribute to healthcare modernization initiatives supporting the Veterans Health Administration and the services it provides to Veterans.
• Strategic impact: Exposure to complex, high-priority government healthcare programs and collaboration with executive and multidisciplinary stakeholders.
• Compensation: Salary information was not specified in the provided job description.
• Additional benefits: Healthcare coverage, paid time off, retirement plans, and other employee benefits were not detailed in the provided job description.
• Work arrangement: The position is listed as US-remote, but the minimum qualifications specify the ability to work onsite in Washington, D.C. Candidates should confirm the expected onsite schedule during the application process.