Engineering Manager, Buyer

Join the Future of Commerce with Whatnot! Whatnot is the largest livestream shopping platform in North America and Europe, offering a wide range of items from trading cards to fashion, electronics, and live plants. The company builds live commerce at a scale never seen before in the West. Whatnot operates a remote co-located team across hubs in the US, UK, Ireland, Poland, Germany, and Australia. The culture values fast movement, close customer focus, and high impact work. Role Buyer Engineering owns the end-to-end buyer experience on Whatnot, from acquiring and onboarding new users to driving long-term engagement and retention. The Customer Experience team focuses on the support experience for buyers and sellers, as well as the tooling that powers that support. The Seller Provided Support (SPS) program is a new end-to-end product that allows sellers to resolve buyer post-purchase issues, reducing refunds and building trust. You will own scaling SPS for all Whatnot sellers, leading a full-stack team that spans high business impact, technical complexity, and product UX. In partnership with Product, Design, and platform teams you will design scalable systems integrating with messaging, payments, and logistics, and build the intelligent tooling sellers need. This role is end-to-end: you own business outcomes, technical strategy, and execution to a cohesive UX experience. Success looks like wide SPS adoption, measurable refund-rate reduction, strong CSAT, and a growing team delivering with speed and quality. The role may expand into broader CX as an intelligent support platform. We offer flexibility to work from home or from one of our global office hubs, and we value in-person time for planning, problem-solving, and connection. Team members in this role must live within commuting distance of our New York City, San Francisco, Los Angeles, or Seattle hub. You People who succeed at Whatnot are comfortable learning new problems, biased toward action, and genuinely curious about what they build. They focus on outcomes rather than credit and stay close to the product and users. In addition to embodying our cultural principles, excellent leadership candidates will have: 8+ years in product or platform engineering, with 3+ years managing teams (6–12 engineers). Proven track record of building high-impact, end-to-end product experiences and scaling backend systems. Product instinct: Ability to translate strategic user and business problems into robust technical systems and delightful product experiences. Builder mindset: Able to act as the team’s technical lead – creating system design, making pragmatic trade-offs, and driving holistic execution. Team leadership: Track record of growing engineering teams that deliver complex, large-scale products with speed and quality. Ownership & execution: Owns outcomes end-to-end, thrives in ambiguity, and unblocks the team across business, technical, and operational challenges. Nice to have: Experience with messaging systems or support platforms; familiarity with Python, Elixir, Postgres. Benefits Flexible time-off policy and company-wide holidays (including spring and winter break). Health insurance options: Medical, dental, vision. Work-from-home support: Home office setup allowance, monthly allowance for cellphone and internet. Care benefits: Monthly allowance for wellness, annual allowance towards childcare, lifetime benefit for family planning (adoption or fertility expenses). Retirement: 401(k) offering for traditional and Roth accounts in the US (employer match up to 4% of base salary) and pension plans internationally. Dog-fooding allowance: All Whatnot employees are expected to use the product as a buyer and seller; a monthly allowance is provided. Parental leave: 16 weeks paid parental leave plus one month gradual return to work, with company leave allowances running concurrently with local country leave requirements taking precedence. EOE Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work improves when we support the diverse skills and experiences within our workforce. #J-18808-Ljbffr