Onboarding Specialist

AGs

Boulder, CO

Responsibilities

Lead customer onboarding and implementation of their MDR platform across enterprise environments
Work directly with customers to gather technical requirements and translate them into clear deployment and configuration plans
Coordinate with internal engineering, product, and security teams to troubleshoot and resolve onboarding issues
Support customers during integration and setup, ensuring smooth adoption and minimal disruption
Create and maintain onboarding documentation, implementation guides, and repeatable deployment playbooks
Act as the main technical point of contact during onboarding until successful customer adoption is achieved

Skills

Strong background in cybersecurity, IT operations, or technical support within enterprise or SaaS environments
Hands-on experience with identity and access management systems such as Active Directory and cloud identity platforms
Familiarity with security technologies such as SIEM, EDR, SOAR, and related enterprise security tooling
Ability to communicate complex technical concepts clearly to both technical and non-technical stakeholders
Experience with system configuration, integrations, or API-based tooling in cloud or hybrid environments
Strong documentation skills with a focus on building structured onboarding processes and customer enablement materials

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Vacancy posted 1 day ago

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