Parts Representative

Description

Join the Service Motor Company Team - Make our Family your Home!


Are you in search of a fulfilling career where your dedication and hard work are not only recognized but also rewarded? Look no further, because at Service Motor Company, we pride ourselves on being an exceptional place to work, and we're inviting you to be a part of our dynamic team.


Why Service Motor Company?


At Service Motor Company, we understand that a thriving workforce is the cornerstone of our success. Here's why you'll love working with us:

1. First Shift Hours: We offer stable and predictable 1st shift hours, allowing you to maintain a healthy work-life balance.
2. Supportive and Appreciative Environment: We foster a workplace culture that values and appreciates every team member. Your hard work and dedication will never go unnoticed.
3. Career Advancement Opportunities: We believe in nurturing talent from within. Whether you're looking to move up the career ladder or explore new horizons, we offer a range of opportunities to help you achieve your professional goals.
4. Comprehensive Benefits Package:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Voluntary Life Insurance
• Short-Term & Long-Term Disability
• 401k Retirement Fund with company match

1. Work-Life Balance: We understand the importance of personal time. That's why we offer:

• Paid Time Off Day 1
• Paid Holidays
• Paid Sick Days

1. Employee Perks: Enjoy additional benefits like employee discounts and our Profit Sharing Plan, which allows you to share in the success you help create.

At Service Motor Company, we're not just a workplace; we're a family. Join us, and you'll become part of a team that is dedicated to your growth, well-being, and overall job satisfaction.


If you're ready to embark on a rewarding career journey with us, we encourage you to apply today and take the first step towards a brighter future at Service Motor Company. Your future success starts here!


Summary:


As a Parts Representative, you will be responsible for assisting customers with their parts needs and managing the parts inventory. Your role is crucial in ensuring that customers receive the correct parts promptly, contributing to the efficient operation and maintenance of construction, consumer and agricultural equipment. You will also oversee inventory management to maintain optimal stock levels and ensure the availability of necessary parts.


Education and/or Experience Desired:

• Experience in an Agricultural or Construction type setting is strongly preferred
• 1-3 years' experience in a customer service-related position
• High School Diploma or equivalent

Qualifications:
To perform this job successfully, an individual must be able to perform each skill correctly. Reasonable accommodations may be made to enable individuals to perform the essential functions.

• Vision with or without the help of eyewear.
• Sense of hearing is required due to the high amount of phone and personal contact with customers.
• Excellent Organizational skills.
• Excellent computer skills (and ability to learn new computer programs).
• Excellent written, numerical, and oral skills.
• Excellent problem-solving skills.
• Excellent Communication skills.
• Excellent as well as professional customer service skills.
• Ability to work in a fast-paced parts department and multi-task.
• Ability to suggestively sell.
• Must be motivated and enthusiastic.
• Time management skills.
• Valid Driver's License and the ability to drive a company car if needed.

Essential Duties and Responsibilities:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Customer Engagement: Greet customers promptly both in-person and over the phone, using their names where appropriate. Provide exceptional service by addressing their needs efficiently and thanking them for their business.

• Needs Assessment: Ask insightful questions to accurately assess customers' parts requirements. Utilize all available resources to identify the best solutions and provide expert recommendations.

• Relationship Building: Develop and maintain strong business relationships with customers, positioning yourself as a knowledgeable resource for their part-related questions.

• Marketing Communication: Effectively communicate and promote the company's marketing programs and value propositions to customers.

• Support for Technicians: Assist technicians and service personnel by promptly retrieving and delivering parts, understanding the critical role shop orders play in the profitability of the Parts department.

• Inventory Management: Retrieve parts from inventory, manage transfers from other stores, and place orders as necessary. Ensure timely processing of incoming and outgoing shipments.

• Transaction Processing: Generate invoices, process payments accurately, and manage financial transactions with attention to detail.

• Order Fulfillment: Organize and process parts orders upon arrival, matching them with corresponding orders and ensuring accurate inventory placement.

• Customer Notification: Contact customers to inform them when their orders are ready for pickup.

• Merchandising: Maintain visually appealing displays by facing, stocking, and dusting merchandise daily. Design and create seasonal merchandising displays to drive sales.

• After-Hours Responsibility: Share responsibility for after-hours calls with other parts department staff on a rotational basis to ensure continuous customer support. Employees will be required to carry the phone for the nights and weekends and will be paid $75.00 for their efforts on a weekly basis. This will occur April - November. The employee will receive an additional $75.00 if they need to go to the store and paid per occurrence. In addition, there will be mileage reimbursement.

• Lead Referral: Identify and refer potential sales opportunities to appropriate company staff.

• Work Area Maintenance: Ensure a clean, organized, and safe parts area, always adhering to safety guidelines.

• Inventory Accuracy: Assist in maintaining accurate inventory records and participate in the annual physical inventory process as needed.

• Professional Development: Stay informed about equipment and market trends by engaging in training sessions, reading product bulletins, and utilizing other educational resources.

Core Competencies:

All Service Motor Company employees are expected to have a friendly, positive attitude, a sense of urgency, and the ability to multi-task and solve problems. The following core competencies and qualifications are required for this position.

• Supports and models the Service Motor Company stated Mission, Vision, and Values and the Behaviors for Success.
• Customer focus: A commitment to understanding and meeting the needs of customers (internal & external), delivering high-quality service and/or products, and maintaining positive relationships.
• Technical skills : Proficiency in specific tools, technologies, or software relevant to the role, with ability to troubleshoot mechanical issues and collaborate with others.
• Communication: Effective communication skills, both verbal and written, are crucial for conveying ideas, collaborating with colleagues, and interacting with clients or customers.
• Teamwork: The capacity to work collaboratively with others, contribute to group efforts, and foster a positive team environment.
• Time management: Effective organizational skills and the ability to prioritize tasks, manage deadlines, and efficiently allocate resources.
• Culture: Culture is an important piece to being a Service Motor Company team member, a proper fit and feel is crucial to the success of the company and employees. Because culture shapes the external perception of an organization, and a strong organizational culture sets a company apart from its competitors.
• Learning skills: Effective learning skills and demonstrates propensity to adapt to changing circumstances and environment. Keep skills current and have the curiosity to develop new skills.

Physical Requirements:

This role requires frequent use of hands and fingers to handle tools, controls, and objects while sitting. Additionally, it involves standing, walking, reaching with hands and arms, and occasionally lifting objects weighing up to 50 pounds. These physical demands are standard for effectively carrying out the essential functions of this job. Reasonable accommodations can be made for individuals with disabilities to meet these essential functions.


Work Environment:

You'll work in a service setting that involves handling diesel engines, enduring loud noises, and adapting to frequent temperature changes. Standard equipment such as wrenches, diagnostic tools, straps. lifts, and workbenches will be regularly utilized. Your role will also entail collaborating with colleagues in a vibrant industrial production environment.


Other Responsibilities:


The above description outlines the primary functions of the position and does not cover all potential work requirements. Duties, responsibilities, and tasks may change with or without notice.