Customer Service Specialist - Remote

About the job Customer Service Specialist - Remote

About Us

We are the worlds only 100% union-label supplemental benefits provider, proudly serving over 40,000 unions and associations worldwide. For more than 60 years, weve specialized in delivering supplemental and permanent benefit solutions to hardworking families who depend on us for financial protection and peace of mind.

Position Overview

Were seeking motivated, service-oriented individuals to join our remote team. Youll work directly with union members who have requested benefits informationhelping them understand their options and guiding them through the enrollment process.

Key Responsibilities

• Manage inbound and outbound calls with prospective clients
• Schedule and conduct virtual benefits presentations
• Educate members on available programs and coverage options
• Accurately complete applications and related documentation
• Maintain high service standards and organized client records
• Participate in ongoing leadership training and development

Qualifications

• Excellent communication and interpersonal skills
• Positive, energetic, and professional attitude
• Customer service or sales experience (preferred, not required)
• Basic computer skills and comfort in a digital work environment
• Team player with the ability to collaborate at all levels
• Legally authorized to work in the U.S. or Canada

What We Offer

• 100% remote work no commuting required
• Flexible scheduling to fit your lifestyle
• Weekly pay plus performance-based monthly bonuses
• Annual incentive trips to destinations like Cancun, the Bahamas, and Las Vegas for top performers
• Clear career growth paths with fast-track promotion opportunities

If you're passionate about helping others, eager to grow in a supportive environment, and ready for a career that offers flexibility, growth, and high earning potential apply today and take the first step toward a meaningful future.