Customer Service Title Agent

Maryland Speedy Tag & Title II LLC

Halethorpe, MD

Job Description

Benefits:

401(k)
401(k) matching
Company car
Company parties
Competitive salary
Dental insurance
Donation matching
Employee discounts
Health insurance
Help or transport service
Opportunity for advancement
Paid time off
Stock options plan
Training & development
Tuition assistance
Vision insurance
Wellness resources

Benefits/Perks

Competitive Compensation
Paid Time Off
Career Growth Opportunities

Job Summary
We are seeking a Customer Service Title Agent to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, a fast learner, with good analytical skills, and is able to remain calm under pressure.

Responsibilities

Process Motor Vehicle Tag and Title Transactions for the public and the business community.
Participate with marketing campaigns tasks to promote business.
Utilize software that interface with the Motor Vehicle Administration (MVA) Database.
Review completed transactions for accuracy, scan, and file according to company standards.
Report deficiencies or any issues prohibiting job to be performed accurately to immediate supervisor.
Maintain office organization according to company standards.
Learn and apply any new implemented processes and MVA updates to process transactions successfully.
Identify the reason for the customer’s call, collect relevant information and provide solutions
Use best practices in customer service techniques to develop rapport and build relationships with customers
Attend trainings to maintain up-to-date skills and knowledge

Qualifications

High school diploma/GED
Previous experience as a Customer Service Representative or in a similar role is preferred
Comfortable using computers and customer management software
Excellent phone and verbal communication skills
Understanding of active listening techniques
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively.
Ability to grasp information quickly and apply it.

Apply

Vacancy posted 9 days ago

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