BUSINESS SERVICE SUPERVISOR - BILINGUAL

Business Service Supervisor - Bilingual

Job Number: 00139807

Job Summary: The Business Service Supervisor, ACHN-Bilingual is responsible for providing daily oversight and optimization of registration and throughput of patients from front desk to providers of care. The Business Service Supervisor, ACHN will be responsible for clerical staffing support, registration integrity, resource management, quality assurance, denial report management, mitigation of erroneous charges and customer service throughout the ambulatory clinics.

General Administrative Responsibilities:

• Collective Bargaining: Review applicable Collective Bargaining Agreements and consult with Labor Relations to generate management proposals
• Participate in collective bargaining negotiations, caucus discussions and working meetings
• Discipline: Document, recommend and effectuate discipline at all levels
• Work closely with labor relations and/or labor counsel to effectuate and enforce applicable Collective Bargaining Agreements
• Initiate, authorize and complete disciplinary action pursuant to CCH system rules, policies, procedures and provision of applicable collective bargaining agreements

Supervision:

• Direct and effectuate CCH management policies and practices
• Access and proficiently navigate CCH records system to obtain and review information necessary to execute provisions of applicable collective bargaining agreements
• Management: Contribute to the management of CCH staff and CCH systemic development and success
• Discuss and develop CCH system policy and procedure
• Consistently use independent judgment to identify operational staffing issues and needs and perform the following functions as necessary; hire, transfer, suspend, layoff, recall, promote, discharge, assign, direct or discipline employees pursuant to applicable Collective Bargaining Agreements
• Work with Labor Relations to discern past practice when necessary

Typical Duties:

• Supervises and trains clerical staff at the Ambulatory Center
• Prepares clerical staff schedules and daily assignments
• Optimizes registration resources. Provides registration and scheduling support to facilitate operation efficiencies, when needed
• Troubleshoots equipment malfunctions, calls for repairs, and evaluates new equipment
• Generates Quality Assurance reports accuracy and integrity. Reviews, and makes correction
• Adheres to HIPAA standards and complies with patient confidentiality policies for the retention of patient information, handling, distribution, or disposal of patient health information
• Adheres to key performance indicators (KPI's) to meet operational goals
• Assumes responsibility for maintaining competence in own professional practice and maintenance of required credentials
• Attends and participates in meetings, huddles, and committees, as needed
• Performs other related duties as assigned

Minimum Qualifications:

• Associate degree in Business or related health care field from an accredited college or university is required (Must provide official transcript at time of interview)
• A minimum of Three (3) years of front-end registration and scheduling in a clinic is required
• Experience running reports using an electronic medical record is required
• Proficiency using Microsoft Office (i.e., prepare presentations) is required
• Bilingual in English/Spanish (Bilingual testing for Spanish will be administered. Passing score of 3 High Intermediate, is required)

Preferred Qualifications:

• Bachelor's degree in business or related health care field from an accredited college or university is preferred
• Experience leading, supervising, and/or managing staff is preferred
• Understanding the front-end business of Revenue cycle is preferred

Knowledge, Skills, Abilities and Other Characteristics:

• Knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Excellent verbal and written communication skills necessary to communicate with all levels of staff and a patient population composed of diverse cultures and age groups
• Strong interpersonal skills
• Demonstrate analytical and organizational, problem-solving, critical thinking, time management and conflict resolution skills.
• Demonstrate attention to detail, accuracy and precision
• Ability to perform general office administration activities
• Ability to adhere to department policies and standards utilizing best practices

Veteran Preference:

When applying for employment with the Cook County Health & Hospitals System, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service. To take advantage of this preference a Veteran must:

• Meet the minimum qualifications for the position.
• Identify self as a Veteran on the employment application by answering yes to the question, "Are you a Military Veteran?"
• Attach a copy of their DD 214, DD 215 or NGB 22 (Notice of Separation at time of application filing. Please note: If you have multiple DD214s, 215s, or NGB 22S, Please submit the one with the latest date. Coast Guard must submit a certified copy of the military separation from either the Department of Transportation (Before 9/11) or the Department of Homeland Security (After 9/11). Discharge papers must list and Honorable Discharge Status. Discharge papers not listing an Honorable Discharge Status are not acceptable.
• OR A copy of a valid State ID Card or Driver's License which identifies the holder of the ID as a Veteran, may also be attached to the application at time of filing.
• If items are not attached, you will not be eligible for Veteran Preference
• VETERANS MUST PROVIDE ORIGINAL APPLICABLE DISCHARGE PAPERS OR APPLICABLE STATE ID CARD OR DRIVER'S LICENSE AT TIME OF INTERVIEW

Benefits Package:

• Medical, Dental, and Vision Coverage
• Basic Term Life Insurance
• Pension Plan
• Deferred Compensation Program
• Paid Holidays, Vacation, and Sick Time
• You may also qualify for the Public Service Loan Forgiveness Program (PSLF)

For further information on our excellent benefits package, please click on the following link: