Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Paid time off
• 401(k) matching
• Competitive salary
• Opportunity for advancement
• Training & development

ROLE DESCRIPTION:
Are you a people-person with a drive for excellence and a hunger for professional growth? We are looking for a Customer Service Representative who wants more than just a desk—we’re looking for a future leader. At our agency, you won't just be managing policies; you’ll be mastering the art of client protection and strategic advocacy. We pride ourselves on a culture that prioritizes internal promotion and continuous learning , offering you a clear roadmap from service support to high-level insurance expertise. If you have the grit to solve problems and the ambition to climb the ladder, we have the tools, the mentorship, and the "room to grow" you’ve been looking for.

Why This Role Stands Out

• Direct Path to Advancement: We don't believe in "dead-end" roles. We provide the licensing support and training needed to transition into Sales, Management, or Specialized Underwriting.
• High-Impact Work: You are the face of the agency, helping families and businesses protect what matters most during their most critical moments.
• Supportive Mentorship: Work directly alongside industry veterans who are committed to your personal and professional development.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Pro-Tip for Candidates: We value "soft skills" like empathy and active listening just as much as technical ability. If you can turn a frustrated caller into a lifelong fan, you're exactly who we want.