Member Service Representative

Job Description

Job Description

TITLE: MSR

REPORTS TO: Branch Manager

Purpose

Perform a wide range of transactional duties to serve members by receiving or paying out funds with high accuracy. Maintain accurate transactional records. Provide a variety of member savings, share draft/checking, and credit account transactions, as well as member services such as sales of money orders.

Duties and Responsibilities

1.Greet and welcome members to the credit union in a courteous, professional, and timely manner.

2.Provide comprehensive, prompt, accurate, and efficient member transactions.

3.Receive share drafts/checks and cash for deposit to accounts, verify amounts, examine share drafts/checks for proper endorsement, and accurately enter deposits into computer records.

4.Process withdrawals from accounts and/or share draft/check cashing, verify amounts, and enter withdrawals into system accurately. Cash share draft/checks from a variety of accounts upon proper verification according to credit union policies and procedures.

5.Assist with mail or e-mail transactions, when available.

6.Place holds on accounts for uncollected funds.

7.Count, check, and package coins and currency.

8.Issue money orders, CD’s and other credit union products.

9.Balance cash drawer at the end of the shift and compare totaled amount to computer-generated proof sheet. Research and resolve discrepancies. Report any discrepancies to the supervisor as necessary. May help other tellers research and resolve discrepancies.

10.Ensure that the teller station is properly stocked with forms, supplies, brochures, etc.

11.Maintain an up-to-date and comprehensive knowledge on all credit union products and services that are handled or promoted by tellers. Maintain an up-to-date and comprehensive knowledge on all related policies and procedures, rules and regulations for the teller area, including robbery procedures.

12.Cross-sell credit union services such as share draft/checking accounts, IRA’s, CD’s, loans, debit cards, credit cards, on-line banking, bill payment, direct deposit and other promotional products where available.

13.Receive mortgage/home equity, consumer loan, and other payments and ensure the payments match balances due. Enter payments into computer.

14.Report malfunctions of teller terminals and other equipment used at the teller station to supervisor.

15.Perform other duties as assigned by superiors.

Physical Requirements of the Job

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and or move up to 25 pounds or up to 50pounds for coin bags. Specific vision abilities required by this job include close vision, and the ability to focus.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability:

Ability to read and comprehend complex instructions, correspondence, and memos. Ability to write detailed correspondence. Ability to effectively present information in one-on-one and small group situations to clients and other employees of the organization.

Math Ability:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percents.

Reasoning Ability:

Ability to apply common sense understanding to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Education/Experience:

Experience in Cash Handling/Customer Service is preferred but not required.

Knowledge, Skills, and Other Abilities:

• Strong communication skills
• Ability to work independently and as part of a team
Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

FLSA: Non-exempt

Working Conditions and Physical Requirements

• Work is generally performed in an office environment at the Auburn or Weedsport, NY branches.
• Regular use of computers, telephones, and standard office equipment.
• Ability to sit for extended periods and occasionally lift up to [e.g., 50] pounds of files, office materials, or coin as reasonably necessary to perform job duties.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position, consistent with the Americans with Disabilities Act (ADA), 42 U.S.C. § 12101 et seq., and New York State Human Rights Law (N.Y. Exec. Law § 290 et seq.).

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Schedule and Compensation
• Typical schedule: [e.g., MondayFriday, 8:30 a.m. to 5:00 p.m.]
• Compensation: $17.00 $18.50 per hour
• Eligible for: Health, Dental, and Vision Insurance. Life Insurance, 401K matched up to 5%, Accidental Death and Dismemberment Policy.
• Vacation, Personal, and Sick time for all fulltime employees.

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Equal Employment Opportunity Statement

Auburn Community Federal Credit Union is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, creed, sex, gender, gender identity or expression, sexual orientation, national origin, age, disability, marital status, pregnancy, military or veteran status, genetic information, or any other characteristic protected by applicable federal, New York State, or local law, including but not limited to:

• Title VII of the Civil Rights Act of 1964 (42 U.S.C. § 2000e et seq.)
• Age Discrimination in Employment Act (ADEA), 29 U.S.C. § 621 et seq.
• Americans with Disabilities Act (ADA), 42 U.S.C. § 12101 et seq.
• New York State Human Rights Law (N.Y. Exec. Law § 290 et seq.)

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At Will Employment Disclaimer

Nothing in this job description creates or is intended to create a contract of employment, express or implied. Employment with Auburn Community Federal Credit Union is at will, meaning either the employee or the credit union may terminate the employment relationship at any time, with or without cause and with or without notice, subject to applicable law and any written agreement signed by an authorized representative of the credit union.

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