Collections Specialist, II (On-Site)

Job Title

Responsible for providing quality customer support for clients and taxpayers through phones, email, and correspondence, daily processing of payments, working delinquent accounts, and providing follow-up for clients and supervisors.

Duties and Responsibilities

• Performs collections duties to secure outstanding tax audit liabilities
• Follow-up on delinquent accounts and NSF payments with invoicing, collection calls and processing correspondence.
• Compiles and sorts documents, such as audit discovery/findings documents and checks, substantiating business transactions.
• Prepares final documents and reports/assessments for signature and review per uniform procedures and per internal control procedures.
• Provide excellent customer service through inbound/outbound calls and emails
• Prepares files for storage and maintains file log for items sent to client storage facility
• Assist in research, resolve and record problems
• Build and maintain audit spreadsheets and queries in MS Office applications as needed.
• Complete tasks by deadline and with little supervision
• Makes a minimum of 25 collection calls per day
• Perform other duties as assigned

Education and Experience

• Associate degree in accounting or business-related field preferred
• High school diploma or GED required.
• Minimum 3 years in an office environment, with heavy inbound/outbound phone experience. Heavy data entry (10-key and typing).
• Minimum 3 years customer service and / or collections experience.

Knowledge, Skills and Abilities

• Proficient in MS Word, Excel and Outlook.
• Strong interpersonal skills and ability to speak effectively with customers and employees
• Positive attitude and TEAM spirit.

Work Environment

The noise level in the work environment is usually moderate as the employee works in an office setting, at an individual workstation, using telephone and computer.

Physical Demands

• Must be able to remain in a stationary position for most of the day
• Constantly operates a computer and other office productivity machinery, such as a printer/copy machine
• This position needs to occasionally move about inside the office
• The person in this position frequently communicates via telephone

Company Overview

With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.

Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.

Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.

Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.