IT Support Technician (part-time)

Job Description

Job Description

Position Overview:

Provides IT and point-of-sale support during facility events.

Essential Functions:

• Assemble and configure computers, printers, peripherals, network components, and associated services for deployment.
• Configure, install and maintain basic network operations, including assembly of network hardware, installation of software and firmware components, and provides assistance to the IT manager on duty.
• Perform continuous network troubleshooting to isolate, prevent and as required, diagnose network problems and anomalies.
• Provide users with technical support and respond to trouble tickets generated by users during event.
• Provide support for point-of-sale hardware and software O/S.
• Respond to needs and questions of users concerning their computer access.
• Documents all work and event tickets.
• Ability to support and resolve any Wi-Fi and Cellular issues during events.

Experience/Education:

• High School diploma or GED.
• Microsoft Certified Professional- Windows Server is required plus three years of directly related experience or the equivalent combination of experience, training and/or education.
• Working knowledge of Windows Active Directory, Windows 11OS, MS Office Suite, DHCP, TCP/IP, additional Apple iOS and Android OS experience is a plus.
• Must be able to work nights and weekends with a flexible schedule. (Listed under Physical Demands below)
• Must be customer-service oriented, have a fan-friendly attitude and professional appearance at all times.
• Knowledge of the tools, equipment, and materials common to the data network distribution trades.

Physical Demands / Work Environment:

• While performing the duties of this job, the employee is regularly required to walk and climb stairs.
• Ability to perform physical duties of employment including, but not limited to lifting 50 lbs. while twisting and turning, working at heights and frequent climbing of stairs and ladders.
• The noise level in the work environment is moderate, however, during events the noise level may be loud.
• Employees must be able to work evenings, weekends and holidays as required.