Support Manager (Westover)

Job Description

Job Description

Capability Requirements:  The individual must…

1. Love our Lord and commit to our mission… “We establish outreach centers to alleviate extreme poverty and advance the gospel.”
2. Embody and embrace our Values…

• Urgent Pursuit
• Sacrificial Service
• Intentional Development
• Clear Communication
• Complete Alignment
• Excellent Execution

1. Must be:
   1. Highly organized and able to work at an efficient and high output
   2. Knowledgeable of, or a growing knowledge of the items in their department(s)
   3. Decisive and able to quickly and efficiently evaluate merchandise quality, price, and presentation
   4. Able to stand for up to 4 hours at a time and lift up to 50 pounds

Time Requirements: 

This position will require between 35-40 hours per week depending on need and availability.

Travel Requirements:

Zero to minimal local travel is required

Position Duties

• Excellent Customer Service
  • Greet every customer and treat them with respect, optimism and joy at all times.
  • Answer any and all questions for customers.
  • Assist with any customer needs.
  • Escalate any customer service concerns to Assistant Store Managers or Store Manager as needed.
  • Share the vision and mission of Vapor Ministries with customers.

• Processing and Receiving
  • Quickly and efficiently sort, price and stock items in your department(s).
  • Meet daily, weekly and monthly processing goals to drive revenue generation.
  • Maintain a working knowledge of pricing, sales and goals for your department(s) and work with managers to adjust as needed based on revenue trends.
  • Willing assist in all areas whenever needed to ensure efficient store operations

• Opening and Closing
  • Must open/close at least 1 day per week.
  • If scheduled to open or close, perform and complete the opening/closing checklist procedures

• Housekeeping
  • Ensure a properly organized workspace during operating hours.
  • Close department processing station and leave it organized, stocked, and ready to be used the next work day.

• Cultural Leadership
  • Drive culture formation in team members via cultural development systems
  • Drive Purpose, Mission and Values engagement with team members
  • Drive cultural accountability via regular meetings with team members

Disclaimer: Incumbent must be willing to execute other duties as assigned by the Store Manager and Assistant Store Managers (ASM).