Customer Service Representative

Overview

The Customer Service Representative I position is responsible for providing a high level of customer service for MFA Oil customers. In addition, this position is responsible for the daily duties of the operation including recording sales, taking payments, performing and entering inventory and completing bank deposits.

MFA Oil Company is an Equal Opportunity/Drug-Free Employer.

Responsibilities

• In an accurate and timely manner, complete daily sales and deposit reporting
• Make sure daily sales and receipts are listed accurately on monthly stock sheets
• Ensure that customer payments are completed accurately and applied to the correct account
• Ensure that petty cash reimbursements are completed accurately, and that proper supporting documentation is attached
• Assist manager in securing all tax exemption forms (FE7, MO1, etc.)
• Make sure they are complete and maintain a file on all forms
• Answer phones, greet customers, and satisfy routine requests courteously
• Be sure that all “out of gas” calls are notified of MFA Oil’s “Out of Gas” procedures
• Process daily correspondence from customers and home office in a timely manner
• Make sure that proper new customer documentation is completed, including required safety documentation and forms, credit application, loaned equipment agreements, propane tank leases
• Maintain up-to-date filing systems
• Assist with sales and collection of accounts receivable as directed by manager
• Obtain propane certification and fill propane tanks as required by location
• Maintain good working relationship with all employees
• Maintain a clean and organized work area
• Know and adhere to company policies and procedures
• Follow posted work schedule and adhere to proper clocking procedures to accurately reflect hours worked
• Maintain timely and professional communication with management, employees, vendors and customers
• Keep supervisor informed of any problems and/or any issues that need attention
• Perform other duties as assigned

Job Requirements

• High school diploma or equivalent
• Legal authorization to work in the United States
• At least 18 years of age
• Some travel required for training
• Ability to exchange accurate information verbally and in written form with the customers of MFA Oil in English
• Ability to meet company requirements including successful pre-employment drug screening and criminal background check
• Basic understanding of accounting principles
• Ability to consistently operate a computer and other office productivity machinery including Microsoft Office products
• Capability to learn new concepts and use technical materials
• Ability to perform mathematical calculations in order to make change, complete reports, and account for products
• Ability to visually observe and inspect items and work environment for regular job responsibilities and safety concerns
• Physical ability to remain in a stationary position (standing and/or sitting) for up to nine hours per shift
• Physical ability to move and position self to move and retrieve products and supplies from shelves under counters or stacks of inventory weighing up to 50 pounds
• Willingness to work with hazardous materials

Preferred Skills

• 1-3 years of customer service or other applicable work experience
• Ability to meet deadlines with a high degree of time management
• Ability to perform detail work with accuracy
• Ability to grasp new concepts quickly
• Ability to work both independently and in a team environment
• Ability to work at a fast pace
• Ability to set priorities and goals and develop plans for achieving them

ABOUT MFA OIL COMPANY

MFA Oil Company, formed in 1929, is a farmer-owned cooperative and a leading propane retailer in the United States. The company supplies fuels, lubricants, and propane to customers in Missouri, Arkansas, Indiana, Iowa, Kansas, Kentucky, Oklahoma, and Tennessee. Through a subsidiary, MFA Oil operates Break Time convenience stores in Missouri; a Big O Tires franchise in Missouri, Arkansas, and Kansas; a solar panel installation company, BluSphere Energy; and APM, a wholesale fuel distributor.

BENEFITS

Our benefits are designed to invest in you! We offer a comprehensive benefits structure for regular full-time positions, including competitive wages, paid time off, paid company holidays, and the opportunity for eligible employees to share in company success through profit sharing and/or performance incentives. Health benefits include medical, dental, vision, an employee assistance program and company-paid life insurance, and short- and long-term disability. Our retirement benefits include a 401(k) plan with a company match offering pre-tax and Roth options.


OUR CULTURE

The core values of MFA Oil are aligned with our purpose and are the cornerstones upon which our culture is built.

• Put Customers First
  • Respect Everyone – Demonstrate high regard or show special attention to customers, coworkers, vendors… everyone you come in contact with.
  • Provide Excellent Service – Go the extra mile to ensure our customers are happy and satisfied with our products and services.
  • Deliver on Your Promises – Do what you say you are going to do, when you say you are going to do it. Every time.
• Be Tenacious
  • Give Your Best – Always give your best effort and seek to improve every day.
  • Never Settle – Settling can lead to compromising on effort and quality of work. Find a way forward and don’t settle for “It can’t be done.”
  • Work Passionately – Passion accelerates your abilities, propels you to overcome obstacles and shows customers and co-workers that you care.
• Lead by Example
  • Do the Right Thing – When we let honesty and integrity be our guide, we will always be headed in the right direction.
  • Take Ownership – Each of us must be accountable for ourselves, our colleagues, our customers and our company.
  • Act with Empathy – When we recognize and understand each other’s challenges, we communicate better and grow stronger as a team.

GROWTH & DEVELOPMENT

We believe there’s always room to learn and grow, from entry-level employees to senior leaders. Opportunities exist for internal advancement and professional development including on-the-job training. Educational expense assistance is available for employees seeking to continue their education ambitions aligned with their employment within the company.