Discharge Coordinator

Join Our Team!

At MSC, we are dedicated to enhancing patient comfort and quality of life with over 75 years of experience and accredited by the Accreditation Commission for Health Care (ACHC). MSC is a 13-time recipient of the NorthCoast 99 Award as a Top Workplace to work! MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US. In addition, MSC is very proud to announce its debut on the Inc. 5000 list in 2024, marking a significant milestone in our company's growth and success!

We are excited to announce that we are hiring for a full-time hybrid position. Work in our office location on Tuesdays, Wednesdays, and Thursdays, and enjoy the flexibility of remote work on other days. Benefits included! Apply today to become a part of our dynamic team!

General

Responsible for performing all tasks relative to institutional communications with the patient/client and referral sources within the designated accounts.

Responsibilities and Duties

• Acts as the dedicated point of contact to designated referrals.
• Manages electronic referrals received, ensuring timely responses and that all required information and documentation are obtained to facilitate accurate and efficient referral processing.
• Responds to questions posed by Case Managers and referral sources related to home-going equipment/supply needs, acting as a liaison between MSC and the facility staff.
• Maintains open communication with patients/clients and referral sources, responding to patient/client questions and problems via inbound and outbound phone calls.
• Markets our services to the Case Managers and other potential referral sources within the designated facility.
• Other duties as assigned.

Qualifications

Education: Graduate of an accredited high school or GED equivalent.

Experience/Knowledge/Skills/Physical Requirements:

• One year (minimum) of progressively responsible medical customer service experience.
• Knowledge and understanding of intake implications of industry change, including but not limited to payor requirements and guidelines that drive approvals for Durable Medical Equipment preferred.
• Excellent skill sets in communication, customer relations, and computer aptitude.
• Detail oriented with excellent interpersonal and organizational skills (a TEAM player).

Benefits

• Competitive Pay
• Advancement Opportunities
• Medical, Dental & Vision Insurance
• HSA Account w/Company Contribution
• Pet Insurance
• Company provided Life and AD&D insurance
• Short-Term and Long-Term Disability
• Tuition Reimbursement Program
• Employee Assistance Program (EAP)
• Employee Referral Bonus Program
• Social Recognition Program
• Employee Engagement Opportunities
• CALM App
• 401k (with a matching program) / Roth IRA
• Company Discounts
• Payactiv/On-Demand Pay
• Paid vacation, Sick Days, YOU (Mental Health) Days and Holidays