Customer Service/Collections Agent

Job Description

Job Description

CornerStone Staffing is seeking Customer Service/Collections Agents with a great team work ethic and with experience in fast paced environment. 

If you have this experience we have the right job for you!

 

Customer Service / Collections Agent

Location: Whiteville, NC | Onsite

 

COMPENSATION & SCHEDULE

• $15.00/hourly (increases to $22/hour once you are hired on)

• Flexible for any 8 hour shift, Monday–Sunday, 8:00am–8:00pm with mandatory overtime

• EOM schedule: Bell to Bell (8:00am–8:00pm with two 1-hour lunches)

• Sunday Dialer: 1–2 per quarter, with potential for additional shifts based on month-end

• Holiday availability required for temporary staff

 

ROLE IMPACT: This role is critical to maintaining financial stability by collecting delinquent accounts in a timely and professional manner. Success is defined by meeting established call quotas, resolution metrics, and maintaining compliance with standardized collection procedures.

KEY RESPONSIBILITIES

• Follow established procedures to collect delinquent accounts with professionalism

• Achieve metrics including call volume, contact percentage, and promises kept

• Negotiate repayment plans based on client capability and intent

• Maintain accurate and professional documentation in the collection system

• Collaborate with supervisors to escalate high-risk accounts for possible repossession or foreclosure

MINIMUM QUALIFICATIONS

• 1+ year of call center experience — Required

• 3 years of customer service experience — Required

• High School Diploma or equivalent (GED) — Required

• Stable work history with at least 1 year in all previous roles

CORE TOOLS & SYSTEMS

• Microsoft Office Suite (Outlook, Word, Excel)

• Collection management systems

• Telephony/dialer systems

PREFERRED SKILLS

• Bilingual proficiency — Highly preferred

• Strong verbal and written communication

• Sound decision-making and time management

• Team collaboration in high-pressure environments

COMPLIANCE REQUIREMENTS

• Must pass criminal background check and fingerprinting

• Provide two verifiable employment references

 

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Company Description

CornerStone Staffing has been servicing the Dallas-Fort Worth metroplex since 1991. We are committed to supporting our community through our core values of compassion, integrity, self discipline, and faith.

CornerStone currently has 11 offices across the Metroplex to serve your needs. If you are a job seeker looking for short-term supplemental income or a full-time position that will launch a new career, we can assist you in finding the right opportunity!

Company Description

CornerStone Staffing has been servicing the Dallas-Fort Worth metroplex since 1991. We are committed to supporting our community through our core values of compassion, integrity, self discipline, and faith.\r\n\r\nCornerStone currently has 11 offices across the Metroplex to serve your needs. If you are a job seeker looking for short-term supplemental income or a full-time position that will launch a new career, we can assist you in finding the right opportunity!