Guest Service Agent I
$18 per hourHEI Hotels
- # Guest Service Agent IApplyremote type: On-Sitelocations: The Historic Cavalier Hotel & Beach Club, Autograph Collection - Virginia Beach, VAtime type: Full timeposted on: Posted Todayjob requisition id: JR116442**About Us**HEI Hotels & Resorts is proud to welcome The Historic Cavalier Hotel and Beach Club, Autograph Collection, to our growing portfolio of distinguished properties. Overlooking the Atlantic Ocean from Virginia Beach’s North End, this iconic luxury hotel blends historic charm with modern sophistication. Featuring elegantly curated guest rooms, award-winning dining, a luxury spa, on-site bourbon distillery and exceptional service, the property delivers a premier hospitality experience and is recognized as one of the East Coast’s most celebrated coastal destinations. At HEI, we understand that exceptional hotels are built by exceptional people. Our continued success is driven by our associates — the heart of every guest experience. Where people choose to work matters. In return for that choice, we are committed to providing competitive compensation and benefits, industry-leading tools and training, and a culture that empowers growth and excellence. Simply put, we honor the privilege of our associates choosing HEI by investing in them — ensuring they thrive, grow, and elevate every property we serve.Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply.**Overview**Assist guests with arrival and departure from hotel, while providing positive guests experiences.### ## **Essential Duties and Responsibilities*** Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.* Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote HEI Hotels and Resorts and brand marketing programs. Make appropriate selection of rooms based on guest needs. •Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate.* Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. •Accept and record vouchers, traveler’s checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer.* Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.* Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.* Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.* Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.* Comply with attendance rules and be available to work on a regular basis.* Perform any other job-related duties as assigned.**Qualifications and Skills*** Hotel experience preferred.* Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.* Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.* Ability to stand and move throughout front office and continuously perform essential job functions with or without reasonable accommodation.* Ability to access and accurately input information using a moderately complex computer system.* Ability to observe and detect signs of emergency situations.* Ability to establish and maintain effective working relationships with associates, customers and patrons.* Effective verbal and written communication skills.* Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.**Compensation**Salary Range: $18.00 - $18.00 Hourly### Tipped/Service Charge Eligible? No### Discretionary Performance Bonus Eligible? No## **Benefits**HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.### HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
- J-18808-Ljbffr HEI Hotels
Vacancy posted 5 days ago
Similar jobs that could be interesting for youBased on the Guest Service Agent I in Virginia Beach, VA vacancy
$18 per hour
...Cavalier Hotel And Beach Club, Autograph Collection Front Desk Agent Assist guests with arrival and departure from hotel, while providing... ...Compensation Salary Range: $18.00 - $18.00 Hourly Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible...SuggestedHourly payTemporary workLocal areaImmediate start- Thehotelatavalon is looking for a dedicated Service Express Agent to support our Front Office team. This role involves providing superior guest service by handling phone calls, addressing guest inquiries, and ensuring efficient communication. Candidates should possess strong...Suggested
- A premier family-friendly resort in Virginia Beach is seeking a Front Desk Clerk to provide exceptional guest service and manage hotel operations. Responsibilities include greeting guests, managing reservations, and ensuring guest satisfaction. Candidates should possess...SuggestedFlexible hoursWeekend workAfternoon shift
$17 - $18 per hour
HEI Hotels is seeking a Service Express Agent for the Marriott Virginia Beach Oceanfront Resort. This role involves providing superior guest service by addressing guest issues via telephone and ensuring timely resolutions. Communication skills and the ability to handle...SuggestedHourly payFull time$15.5 per hour
...passionate, driven, and ready to thrive, we’d love to have you on our team. Apply today and build a career that inspires you! The guest service rep maximizes revenue and creates value by providing excellent customer service. This includes effective reservation sales,...SuggestedTemporary workWork experience placementLocal areaHyatt Place Virginia Beach/Oceanfront
Virginia Beach, VA3 days ago- ...Job Description Job Description At Nothing Bundt Cakes , we refer to our guest services representatives as Joy Creators ! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. Youll get to play party...Casual workFlexible hoursAfternoon shift
Nothing Bundt Cakes #163
Virginia Beach, VA17 days ago - ...Competitive Compensation Job Summary We are seeking a positive, friendly Guest Service Representative to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and...Flexible hours
Best Western Center Inn
Virginia Beach, VA28 days ago $18 per hour
HEI Hotels is seeking a Guest Service Agent at The Historic Cavalier Hotel & Beach Club in Virginia Beach. This role focuses on providing an exceptional experience by greeting guests and assisting with check-in and check-out processes, ensuring accuracy during registration...- The Founders Inn & Spa is seeking a dependable, friendly, and guest-focused team member to join our Front Office team as a Guest Services Agent / Shuttle Driver. This cross-functional role combines guest service responsibilities with shuttle transportation for hotel guests...Part timeWorldwideFlexible hoursAfternoon shift
$13.5 per hour
...Join Our Growing Family At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping...Hourly payCasual workFlexible hoursAfternoon shift$16.75 per hour
...Guest Service Representative I Job Number: 260001Z5 Primary Location: United States-Virginia-Norfolk Organization: NGIS Norfolk - NSA Pay Range: $16.75 Job Summary: Serves as first point of contact with guests at a Navy Gateway Inn and Suites and or Navy Lodge...Part timeWork at officeLocal areaImmediate startRelocationAll shiftsShift workNight shift- The guest service rep maximizes revenue and creates value by providing excellent customer service. This includes effective reservation sales, handling all guest accounts efficiently and accurately, and assisting in all phases of guest experience such as check-in, check-...Full timeTemporary workWork experience placementLocal area
$13 per hour
...Attendant for Hilton Garden Inn Virginia Beach Oceanfront. Responsibilities include providing professional valet services, safely parking vehicles, and assisting guests with their luggage. Ideal candidates will have strong communication skills and a valid driver's license....Hourly payPart time- Scottsdalecamelback is seeking a Night Auditor in Virginia Beach. This overnight position (11pm-7am) requires guest service and attention to detail. You will welcome guests, assist with nightly audit functions, and ensure accuracy in financial operations. Candidates should...Night shiftWeekend work
- ...OCCASIONAL FUNCTIONS: Receive, sort, and direct incoming and outgoing mail. Coordinate pick-up and delivery of express mail services. Assist with other related clerical duties such as photocopying, faxing and filing. POSITION REQUIREMENTS / QUALIFICATIONS...Full timeWork at officeLocal areaNight shiftWeekend workAfternoon shift
S L Nusbaum Realty Co
Norfolk, VAa month ago - ...Hospitality, Excellence, Appreciation, Respect & Teamwork. In this role you will be responsible for providing assistance to residents, guests and vendors in the community. Job Description Greet residents and provide general assistance to visitors, prospective...Temporary workPart timeDay shift
Acclaim at East Beach
Norfolk, VA17 days ago - ...mail and ensure that it is distributed to the appropriate person Attend and participate in onboarding and annual training, in-services and team member meetings as requested Perform other duties as assigned by Business Office Director Join us today if you meet...Part timeWork at officeShift work
VSL Employee Co LLC
Norfolk, VA2 days ago $15 per hour
...to join our team. The Concierge is responsible for greeting guests, residents, and employees, managing both external and internal... ...education degree (GED) preferred. One to three years customer service experience and/or training; or equivalent combination of...Hourly payFull timePart timeFlexible hoursDiscovery Commons Virginia Beach
Virginia Beach, VA26 days ago- ...resident apartments, hallways and other common areas. Assist in preparing empty apartments for resident move-ins. Ensure resident/guest satisfaction by responding quickly to needs and requests. You may be asked to help respond to resident emergencies. Maintain...Temporary work
Senior Lifestyle
Norfolk, VA5 days ago - ...The Housekeeper is responsible for cleaning and maintaining guest rooms, hallways, furnishings, flooring and work areas. Cleaning... .... Experience with Hotel Brand systems preferred. Customer Service Skills required. Prioritization and time management skills required...Full timeTemporary workPart timeShift work
Shamin Hotels
Norfolk, VA5 days ago $15 per hour
Experienced Houskeeper needed to work 10am-230pm (1/2 lunch) Monday-Friday (Absolutely No weekends) $15 per hour (that is $1,260 a monthly appx, paid semi-monthly) Position will be responsible for all common area lobbies and building restrooms...Hourly payWork at officeMonday to FridayKT Jackson Janitorial Services LLC
Virginia Beach, VA1 day ago- ...resident apartments Keep common area and resident bathrooms clean Clean apartments at resident move-out Attend required in-services and staff meetings Maintain resident privacy/confidentiality at all times. Follow all policies regarding release of resident...Full timePart timeWork at officeFlexible hours
Harmony Senior Services
Virginia Beach, VA1 day ago $16 - $18 per hour
...maintaining the cleanliness of our locations to help keep our guests happy and healthy. Integrity and attention to detail are also two... ...BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work...Hourly payPart timeAramark
Norfolk, VA5 days ago$16 - $19.2 per hour
...Housekeeper performs general housekeeping in all common areas, guest rooms, residential laundries, indoor and outdoor activity areas,... ...for all residents and staff. Our Core Values include: Service to others Culture of Trust/Honesty Leadership to Grow Loyalty...Hourly payFull timeSeasonal workMonday to FridayAtlantic Shores Retirement Community
Virginia Beach, VA15 days ago- ...else, we are on a relentless quest to make our community stronger beginning with you. POSITION SUMMARY: Provide exemplary service to members and prospective members, demonstrating good human relation skills and a willingness to help maintain building and...Part timeSeasonal workShift work
YMCA of South Hampton Roads
Virginia Beach, VA3 days ago - ...ensuring every room is spotless, inviting, and ready to welcome guests. Your attention to detail helps define the quality of our brand... ...all corridors, vending areas, elevators and landings and service areas on guest room floors, ensuring hotel's standards of cleanliness...
Courtyard/Residence Inn Syracuse Downtown
Virginia Beach, VA15 days ago - ...Housekeeper Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business?... ...building relationships and enriching the lives of our members, guests and more than 17,000 employees. We are the largest owner and...Full timeContract workTemporary workPart timeImmediate startWeekend work
Invited Clubs
Norfolk, VA5 days ago - ...attending to our facilities with integrity and attention to detail. Your goal is to create a clean and orderly environment for our guests, ensuring that they will want to return and ultimately furthering our reputation. Responsibilities: Perform various cleaning...Flexible hours
Best Western Center Inn
Virginia Beach, VA5 days ago - ...looking for a detail-driven, dependable Housekeeper who takes pride in creating clean, comfortable, and welcoming spaces for every guest. If you love transforming rooms and making a lasting impression, this is the role for you! Overview: The Housekeeper will perform...
Crestline Hotels & Resorts
Virginia Beach, VA5 days ago - ...Maintains a courteous, professional relationship with all organizational staff, patients, and families, and guests. Attends meetings and training in-services as required. Responsible for completing and maintaining accurate checklists and other paperwork requirements...Work experience placementWork at officeLocal areaShift work
Children's Hospital Of The King's Daughters
Norfolk, VA2 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Guest Service Agent I. Be the first to apply!
Related searches
- hotel guest service agent Virginia Beach, VA
- hotel concierge Virginia Beach, VA
- guest services associate Virginia Beach, VA
- guest service ambassador Virginia Beach, VA
- guest service Virginia Beach, VA
- guest service support expert Virginia Beach, VA
- guest services representative
- hotel guest service agent
- hotel concierge
- guest services agent winter seasonal