Commercial Services Account Manager

Job Description

Job Description

About the Role

We are a leading commercial plumbing services provider serving the greater Houston metro area, and we're looking for a driven, relationship-focused Business Development Representative to join our growing team. This role is central to our growth strategy — you'll deepen relationships within our existing commercial customers, uncover opportunities to expand the services we provide them, and actively pursue new business through government and education sector RFPs.

This is a hybrid position: you'll split your time between client site visits, meetings across the Houston metro, and remote/in-office work.

What You'll Do

Account Growth & Relationship Management

•       Serve as a trusted point of contact for our existing portfolio of commercial customers, building long-term, consultative relationships

•       Identify opportunities to cross-sell and upsell additional plumbing services (maintenance contracts, backflow testing, drain/sewer services, water heater programs, emergency service agreements, etc.)

•       Conduct regular check-ins, site visits, and account reviews to understand customer needs and satisfaction

•       Partner with operations and service teams to ensure smooth delivery on new and existing work, acting as the voice of the customer internally

Business Development & RFP Pursuit

•       Proactively research and identify RFP/bid opportunities within government (municipal, county, state, federal) and education (K-12, higher ed) sectors across the Houston region

•       Manage the RFP process end-to-end: tracking opportunities, coordinating proposal content, pricing input, compliance requirements, and submission deadlines

•       Build relationships with facilities managers, procurement officers, and decision-makers within target government and education accounts

•       Collaborate with leadership to develop win strategies and pricing approaches for competitive bids

•       Maintain a pipeline of active and upcoming opportunities and report regularly on progress

Reporting & Strategy

•       Track account growth, new business wins, and pipeline metrics using CRM tools (HubSpot)

•       Provide regular updates and forecasts to leadership on account expansion and RFP pipeline status

•       Stay current on market trends, competitor activity, and regulatory requirements affecting government/education procurement

What We're Looking For

•       3+ years of experience in business development, account management, or sales — commercial plumbing, mechanical, construction, or facilities services industry strongly preferred

•       Demonstrated success growing existing accounts and/or winning competitively bid contracts

•       Experience navigating government and/or education RFP processes is a strong plus

•       Excellent relationship-building, communication, and negotiation skills

•       Self-motivated and comfortable managing a book of business independently

•       Proficiency with CRM software and general business tools (Microsoft Office/Google Workspace)

•       Valid driver's license and reliable transportation for travel throughout the Houston metro area

•       Bachelor's degree in Business, Construction Management, or related field preferred (or equivalent experience)

What We Offer

•       Competitive salary plus commission - $80 - $110K OTE, uncapped commissions

•       Health, dental, and vision insurance

•       401(k) with company match

•       Paid time off and holidays

•       Vehicle allowance / mileage reimbursement

•       Hybrid work flexibility

•       Opportunity to grow with an established, reputable company in a high-demand industry

[Charlie’s Plumbing] is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for

This is a fantastic opportunity to join a dynamic sales team and contribute directly to the growth of our company. As a Business Development Representative, you’ll work closely with our local sales office, playing a key role in lead generation and customer growth. You’ll be part of a collaborative, fast-paced environment where your efforts will make a real impact. If you’re looking for a great role where you can contribute to our success and work alongside a dedicated team, we’d love to hear from you. Apply today and be a part of something exciting!

Join our team at a innovative commercial plumbing company with 47 years of industry excellence! At our core, we value our employees, fostering a supportive environment that prioritizes your career growth and family life. We champion innovation, reward ambition, and provide a workplace designed for your success. Enjoy a vibrant, inspiring setting complete with lush atriums, a restaurant-style breakroom, and a fully equipped gym. Be part of a company that invests in you—your future, your family, and your well-being!

Company Description

Join our team at a innovative commercial plumbing company with 47 years of industry excellence! At our core, we value our employees, fostering a supportive environment that prioritizes your career growth and family life. We champion innovation, reward ambition, and provide a workplace designed for your success. Enjoy a vibrant, inspiring setting complete with lush atriums, a restaurant-style breakroom, and a fully equipped gym. Be part of a company that invests in you—your future, your family, and your well-being!