Customer Service Representative

Job Title Customer Service Representative Location Tucson, AZ Duration 8 Weeks – Contract to Hire Training ~7 Weeks, 100% In-Person Conversion Resources may be transitioned to FTE after training Role Summary The Benefit and Eligibility Specialist is responsible for reviewing applications for public assistance programs and determining eligibility through applicant interviews, fact gathering, and document verification. Key Responsibilities Review applications for public assistance programs and determine eligibility Conduct interactive interviews with applicants to gather required information Verify application forms for completeness and accuracy Review supporting documentation and validate applicant information Follow up with applicants multiple times as needed to resolve discrepancies Maintain accurate case records and documentation Provide customer service and clear communication throughout the eligibility process Required Qualifications 2+ years of customer service experience Ability to work onsite and maintain reliable transportation Strong communication and interpersonal skills Attention to detail and accuracy in document review High School Diploma or equivalent Preferred Qualifications Prior experience performing eligibility reviews Experience working with public assistance or benefits programs #J-18808-Ljbffr Sunrise Systems, Inc.