Caregiver Support Specialist

Position Title: Caregiver Support Specialist Reports To: Caregiver Support Program Director Status: Full-time - Exempt Join the team at The Senior Source and feel the energy, enthusiasm, and passion for Making Older Better. We are seeking a Caregiver Support Specialist that possesses exceptional technology, organizational, communication, and time management skills, and experience working in a fast-paced environment. Summary The Caregiver Support Specialist provides care consultations, educational seminars, and resources to both caregivers and older adults living independently (solo-agers). This role includes linking clients to essential services internally and externally and facilitating a weekly support group. Reliable transportation is required for this position, as regular travel throughout the community is necessary for outreach events, presentations, meetings, and client-related activities. Essential Duties and Responsibilities Case Management Effectively manages an ongoing caseload of family caregivers and solo agers. Conducts thorough care consultations with family caregivers and solo agers. Responsible for follow-up activity related to all cases within your assigned caseload. Maintains detailed documentation on client activity in Sales Force. Provides coverage for essential casework activity in the absence of other Caregiver Support Specialists. Familiarizes self with both local and national resources. Leads support group in the absence of support group facilitato Education Helps develop appropriate program content for targeted audiences. Conducts education presentations to clients, community organizations, centers of faith, and businesses. Outreach to various diverse communities to increase client base. Manages vendor tables at community events. Builds relationships with professional organizations to further expand program. Collaborates with CSP (Caregiver Support Program) Director to create opportunities for presentations, forums, and community events. Represents the agency at meetings in the community, as needed. Administrative Assists director with the outcome evaluation of the program. Assists in the planning and implementation of special seminars, community outreach, and resource days. Assists support group facilitators with monthly meetings. Documents all program activity client cases, follow-up calls, support group and education class attendance in Salesforce database. General Attends regular agency staff meetings, component staff meetings and in-services training courses. Performs other duties that may be assigned. Key Technical Skills and Knowledge To perform this job successfully, an individual must be able to perform each qualification satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Work compassionately and effectively with older adults, family caregivers, colleagues, and other professionals. Great interpersonal and communication skills. Culturally competent with strong understanding of the intersectionality of racism and poverty. Excellent technology skills, with proficiency in Salesforce or another CRM (Customer Relationship Management) platform required. Ability to carry out assignments and projects without detailed instructions. Ability to thrive in a fast-paced, deadline-driven environment. Education/Experience: A master’s degree in social work or related field of study from an accredited university, a licensed master level social worker preferred. A minimum of a bachelor’s degree in a human services field and at least 2 years’ experience in aging and/or social services with experience working in a direct service capacity may be substituted for a master’s degree. Bilingual prospects are encouraged to apply. Employees operate under a hybrid work arrangement, working onsite three (3) days per week with the potential to work remotely up to two (2) days per week. Employees are expected to represent the organization and may be required to work community events, conferences, and other activities, which may include occasional evenings and weekends. Position Positives: Generous PTO policy 403B contribution plan with employer matching A collaborative culture with team building and staff events throughout the year The Senior Source is the #1 resource in the Dallas area for empowering and equipping individuals and families to navigate aging. Since 1961, we have provided financial and emotional services for older adults to age with dignity and purpose. Whether older adults are navigating financial matters, caregiving issues, or senior living options, The Senior Source guides them towards a successful solution. The Senior Source is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which personnel processes are merit-based and applied without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic. #J-18808-Ljbffr