IT Support Engineer

Job Description

Job Description

Embark on a Journey That Makes a Difference.

At Redion, every day is an opportunity to help people explore the world with confidence. We’re not just in the business of protection—we’re in the business of adventure and peace of mind. Whether it’s a backpacker trekking through the Andes, a family cruising the Mediterranean, or a solo traveler chasing the Northern Lights, we’re there to ensure their journey is safe and supported. From assisting with emergency medical claims to guiding customers through trip disruptions or ID theft, your work helps turn travel challenges into stories of resilience.

Set Sail on a Career Path to Success.

Our teams value curiosity and collaboration while priding ourselves on fostering a welcoming and inclusive atmosphere for our employees. Elevate your journey through our internal programs, including:

• Diversity, Equity, and Inclusion (DEI) Committee
• Career pathing and Individual Development Plans
• Internal training and intern opportunities
• Women in Business Mentorship Program
• Employee awards and recognition
• Education and Professional Development Assistance Program

Passport to Perks Includes:

• Generous Employer contribution for health, dental, and vision insurance
• Paid Maternity and Paternity Leave

• Scholarship Program for Employee Dependents
• Company match on 401k
• Employee Assistance Program (EAP)
• Company paid short-term and long-term disability insurance
• Company paid life insurance
• Voluntary Pet Insurance
• Voluntary Legal Benefit
• Discounts on travel insurance
• Time off policies including vacation days, sick days, personal days, holidays and volunteer days (VTO)

Your Role on the Expedition:

The IT Support Senior Engineer provides employees local IT L2 support for all computers, tablets and mobile devices (end user devices), and provides support for the local area network, including communications solutions. The IT Support Senior Engineer provides timely and courteous user support for technical issues relating to the use and operation of hardware and software. This position coordinates and provides support for remote employees, new hires, and trains Junior IT Support Engineers. The IT Support Senior Engineer works closely with other members of the IT department internally and third-Party vendors externally to provide excellent customer service to employees. This position reports directly to the IT Manager.

Chart Your Course:

• Troubleshoots and resolves technical issues including but not limited to: desk-side support, mobile devices, desktop/laptop hardware, technology refresh, stock storage management, end user advice, software break/fix, networks, client/server systems, PC’s, desktop application software, and peripheral devices; escalates issues as needed. Proactively monitors tickets.

• Performs asset inventory/stock related activities as needed

• Provides on-site cover as part of a shift arrangement, covering off all areas of support

• Researches and develops new standard hardware and software for use in the enterprise environment

• Trains Junior Support Engineers and Creates Standard Operating Procedures (SOP)

• Partners with specialty teams to provide quick, high quality custom solutions when needed that are aligned with IT standards and controls

• Accurately monitors and tracks hardware and software inventory following IT Asset Lifecycle procedures

Your Ticket to Success:

Required Qualifications:

• High School Diploma or Equivalent (GED) required.

• Expert knowledge of Windows Desktop Operating Systems (Windows 10)

• Experience supporting Apple computers in a Windows Active Directory environment

• Functional knowledge of Active Directory and related services

• Experience administering Office 365

• Experience supporting MS Office Suite (Word, Excel, PowerPoint, Outlook)

• Knowledge of configuring/administering Azure Virtual Desktop (AVD).

• Excellent written and verbal communication skills required

• Excellent customer service skills

• Fluent in English

Preferred Qualifications:

• College diploma or university degree in the field of Information technology is preferred; or, a minimum of 2 years equivalent work experience

• CompTIA Certifications preferred

• Microsoft Certifications preferred

• ITIL knowledge or certification a plus

Position Coordinates:

This role 100% onsite, based out of our Pembroke Pines, FL office.

Time for Take-off:

While there is some flexibility in the hours, this position will be Monday-Friday during regular business hours (approximately 8:00am-5:00pm). Occasional overtime may be required according to business need.

One team. Every destination.

Redion is proudly part of the Generali Group and our products utilize a number of corporate and product brands. The brands for our North American team include the following:

• Redion Insurance Services, Inc.: US travel insurance brand for retail, tour operator, cruise and lodging partners. Learn more here.
• Redion US Holdings: The primary Corporate brand in the United States for our travel insurance, travel assistance, identity and cyber protection, and beneficiary companion products. Learn more here.
• Redion Medical Management, Inc.: the industry standard for global medical cost containment and medical risk management solutions. Learn more here.

Explore new horizons – apply today!

Don’t meet every single requirement? At Redion, we are dedicated to building a diverse, inclusive and enriching workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

California Residents - Privacy Notice for California Residents Seeking Employment with Redion is available here: CCPA Privacy Policy | Redion

The Company is committed to providing equal employment opportunity in all our employment programs and decisions. Discrimination in employment on the basis of any classification protected under federal, state, or local law is a violation of our policy. Equal employment opportunity is provided to all employees and applicants for employment without regard age, race, color, religion, creed, sex, gender identity, gender expression, transgender status, pregnancy, childbirth, medical conditions related to pregnancy or childbirth, sexual orientation, national origin, ancestry, ethnicity, citizenship, genetic information, marital status, military status, HIV/AIDS status, mental or physical disability, use of a guide or support animal because of blindness, deafness, or physical handicap, or any other legally protected basis under applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including, but not limited to, recruitment and hiring, classification, placement, promotion, termination, reductions in force, recall, transfer, leaves of absences, compensation, and training. Any employees with questions or concerns about equal employment opportunities in the workplace are encouraged to bring these issues to the attention of Human Resources. The Company will not allow any form of retaliation against individuals who raise issues of equal employment opportunity. All Company employees are responsible for complying with the Company’s Equal Opportunity Policy. Every employee is to treat all other employees equally and fairly. Violations of this policy may subject an employee to disciplinary action, up to and including termination of employment.