Lead Tech / Crew Chief

Benefits: 401(k) matching Bonus based on performance Dental insurance Free uniforms Health insurance Paid time off Training & development ServiceMaster Restore® – Water, Fire & Smoke Damage Restoration At ServiceMaster Restore, we restore homes, businesses, and peace of mind after water, fire, and smoke losses. Backed by a nationally recognized brand and industry-leading standards, we deliver compliant, high-quality restoration services when customers need us most. We are seeking an experienced Lead Restoration Technician / Crew Chief with strong IICRC alignment to oversee field mitigation projects and lead restoration teams in accordance with IICRC S500 and S700 standards. This role is ideal for a technically skilled restoration professional who understands drying science, leads from the front, and holds teams accountable for quality and compliance. History ServiceMaster of Rochester is growing and wants you to join our locally/family owned restoration company for 26 years in Rochester, MN. Our team is a dedicated group of professionals who provide the highest quality services to individuals and companies during disasters. This is a great opportunity to grow in an industry that never slows down. Benefits & Perks Competitive benefits and wages that include:(franchisee to customize from examples) Paid Time Off, Medical/Dental Benefits, Flexible Schedules, 401K Plan, Uniforms and Training provided, Be a Hero Everyday! Growing company with opportunities for advancement for those who desire it Opportunity for travel Physical Demands and Working Conditions Incumbent must be prepared to: Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects. Must be able to wear respirator and safety gear when job conditions warrant. Key Responsibilities Lead water damage restoration, fire and smoke mitigation, and related remediation projects Direct daily jobsite operations for technicians and subcontractors Perform and verify moisture inspections, moisture mapping, and psychrometric calculations Determine appropriate drying, cleaning, containment, and deodorization strategies in coordination with Project Management Set up, monitor, and adjust drying, filtration, and air scrubber equipment Oversee controlled demolition and removal per approved scope Enforce PPE usage, containment, and cross-contamination control Conduct quality control inspections to ensure compliance with IICRC standards and company SOPs Document moisture readings, equipment placement, job progress, and photos using restoration software Communicate professionally with customers, adjusters, and internal teams Train, mentor, and evaluate technicians at all skill levels Required Qualifications 3–5+ years of experience in restoration, mitigation, or disaster recovery Demonstrated leadership or crew lead experience Valid driver’s license with acceptable driving record Ability to lift 70+ lbs and work in physically demanding environments Availability for emergency response and on-call rotation Preferred Qualifications IICRC WRT and FSRT required; ASD, AMRT, or additional certifications strongly preferred Strong understanding of drying science, psychrometrics, and material behavior Experience with insurance-driven restoration and adjuster coordination Proficiency in restoration documentation and job management software Experience assisting with job scoping, supplements, and scope validation Why Join ServiceMaster Restore? Competitive compensation with overtime potential Company-supported advanced IICRC certification and leadership training Clear advancement path to Project Manager, Estimator, Operations Manager, or Senior Leadership Stable, year-round work in essential disaster recovery services Opportunity to lead meaningful projects that directly help communities recover Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.