Senior Leave Specialist - Onsite

Who We Are

At Newrez, we bring big thinkers and caring doers together to make home happen. We're a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that's why we invest in your growth, wellbeing, and ability to make an impact.

Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.

Primary Function

The Senior. Leave Specialist administers the company's leave of absence programs. This is in office role coordinates and documents eligibility, payment and tracking of premiums, claims resolution, and participation statistics. The position acts as a liaison between the company and its vendors; and works on special projects as assigned.


Principal Duties

• Engage with employees, managers, and HR Business Partners throughout the life cycle of the leave, from initiation to return to work, answering questions and coaching them throughout the process.
• Maintain communication with the vendor, employees, managers, and HR Business Partners to facilitate a smooth and timely leave process.
• Serve as subject matter expert for the leave and workers' compensation programs in alignment with company policies and processes.
• Manage all administrative aspects of leave and workers' compensation cases to include tracking of the leave, PTO usage while on leave, and working closely with Leave Administrator and payroll to ensure accurate leave dates and pay for an employee.
• Preserves confidentiality of employee medical documentation, following all HIPPA Regulations.
• Maintains current knowledge of all applicable leave and accommodation laws including FMLA, ADA, state, and local laws.
• Partner with HR Business Partners to review claims status and develop strategies to address/resolve leave claims issues.
• Process semi-monthly benefit premium reconciliations.
• Performs related duties as assigned by management.

Education and Experience Requirements

• Bachelor's degree preferred.
• 5-7 years' experience with administration of leave programs.

Knowledge, Skill, and Ability Requirements

• Previous experience working in a high volume, customer service-oriented, team environment preferred.
• Strong interpersonal, verbal, and written communication skills with ability to communicate to various levels of employees and management.
• Solid analytical capabilities, decision making skills and ability to exercise appropriate judgement.
• Strong organization skills: ability to effectively prioritize workflow from multiple sources.
• Ability to multi-task, work with a sense of urgency and flex to the work style of others.
• Strong quality orientation with attention to detail and commitment to accuracy.
• High learning agility; strong initiative; self-starter with a positive attitude.
• Strong sense of integrity and ability to effectively manage and maintain confidentiality of information.
• Self-directed; accountable.
• Solid financial acumen: advanced skills in MS Word, Smartsheet, and Excel required.
• Experience with benefit administration platforms; Workday preferred.

While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

Additional Information:

While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.

Why Newrez

We're a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self.

Company Benefits:

We offer benefits, programs, and perks that support you in every aspect of your life.

• Medical, dental, and vision insurance
  
• Health Savings Account with employer contribution
  
• 401(k) Retirement plan with employer match
  
• Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
  
• Adoption Assistance
  
• Tuition & Certification reimbursement
  
• Employee Mortgage Loan Program
  
• The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships
  

Newrez NOW:

Through Newrez NOW, our Corporate Social Responsibility program, you'll have opportunities to give back, lead, and make a difference.

• 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)
  
• Matching Gifts Program - dollar-for-dollar up to $1,000
  
• Access to grants, nonprofit resources, and volunteer opportunities
  
• More than $6,000,000 donated since 2020
  
• 1 in 5 employees participates in at least one Employee Resource Group (ERG)
  
  

Equal Employment Opportunity


We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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