Customer Service Specialist - Automotive Finishes

Job Description The Customer Service Specialist is essential to the success of our Automotive branches. The Customer Service Specialist works closely with our customers to determine their needs, answer their questions about our Automotive Sherwin‑Williams products, and recommend the right solutions. The Customer Service Specialist is also expected to promptly resolve customer concerns and ensure maximum client satisfaction. The Customer Service Specialist is also responsible for receiving and preparing orders and safely moving, loading, and delivering products. Location The individual selected for this role will be expected to work at Automotive Branch #9713 located at 8124 Scott Hamilton Drive, Little Rock, AR 72209. Work Hours This is a full-time position working Monday through Friday between the hours of 8am and 5pm based on business needs and subject to change. Job Duties Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public. Responsibilities Prepare orders for delivery or pickup according to schedule in a safe and timely manner (load, pack, wrap, label, ship) Load and unload products from deliveries Operate all material handling, tinting, mixing and testing equipment in a safe manner Operate and maintain warehouse vehicles and equipment, including but not limited to forklifts, hand trucks/pallet jacks, carts, etc. Assist customers in person and over the phone by determining needs and presenting appropriate products and services Process sales transactions in the POS accurately and consistently with policies and procedures Communicate and cooperate with supervisors and coworkers Keep a clean and safe working environment and optimize space utilization Follow quality service standards and comply with procedures, rules, and regulations Ensure that the stockroom is organized Comply with inventory control procedures and assist with bi-annual inventory review Complete monthly and quarterly safety training Assist with the physical inventory process, which is conducted semi-annually Assist in promoting sales specials and initiatives Based on business needs, keyholder responsibilities include completing Branch Opening and end‑of‑day procedures and making nightly bank deposits Qualifications Minimum Requirements Must be at least eighteen (18) years of age Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future Must have a valid, unrestricted driver’s license Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion Must be willing to work all scheduled hours, with or without reasonable accommodation Must have at least one (1) year of work experience in customer service, retail, or sales Preferred Qualifications Have at least one (1) year of work experience in a Sherwin‑Williams Automotive Branch, or in automotive industry Have at least two (2) years of work experience in customer service, retail, or sales Have at least one (1) year of work experience using material handling equipment (for example, forklifts, pallet jacks, hand trucks, order pickers, vacuum hoists, drum dollies, conveyor belts, etc.) Have at least a High School diploma or GED Equal Employment Opportunity (EEO) Statement Sherwin‑Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract. As a VEVRAA Federal Contractor, Sherwin‑Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable. Additionally, the Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. The Company will not request payment, personal financial information, or sensitive personal data during the application process. Benefits Overview Benefits include retirement, health care, total well‑being support, and assistance with daily commute. #J-18808-Ljbffr