Patient Care Coordinator

Patient Care CoordinatorAtlanta Center for Reproductive Medicine (ACRM) specializes in the treatment of infertility and other reproductive endocrinology disorders. As one of the largest centers in the metropolitan area treating infertility, for 25 years ACRM has provided care in Advanced Reproductive Technologies (ART), including in-vitro fertilization (IVF), pre-genetic diagnosis (PGD), and egg recipiency.Atlanta Center for Reproductive Medicine is looking for a full time Patient Care Coordinator to join our growing team. This position is an integral part of our team and vital to helping us create a smooth and personal experience for each of our patients. The ideal candidate will demonstrate they are able to contribute to, engage, and work well in a close-knit team atmosphere. Every member of our staff plays a critical role in care operations and therefore must be able to assume ownership of their responsibilities. Applicant must be mature, self-directed, well organized, thorough, well spoken, and a quick learner. We're looking for someone with a warm, calm personality that presents professionally to our patients.This position will be located at our Atlanta Perimeter Office Monday - Friday, 40 hours a week with rotating weekends.The main job of a patient care coordinator is to ensure a smooth patient flow and to be a liaison between the patient and the clinical team. A coordinator helps to ensure patients understand every aspect of their care while also working with the physician team to coordinate communications and provide administrative services to support the clinical team. As a patient care coordinator, you would ensure that patients receive the care they need and that they understand their medical condition, medications, and other instructions.The Patient Care Coordinator will also be responsible for performing high volume scheduling functions in a streamlined environment, which is fully computerized. Position requires application of special instructions and procedural information to identify type of procedure requested and schedule patients accordingly.The Patient Care Coordinator will be responsible for scheduling of patient appointments for medical procedures. Interacts extensively with physicians/diagnostic staff, office staff, and patients via phone, fax, and email, ensuring accurate and effective scheduling of appointments for needed medical procedures. Independently and accurately handles a wide range of scheduling duties in a fast-paced environment. Works collaboratively with team members to provide quality service to proactively support efforts that ensure delivery of safe patient care and services and promote a safe environment.Essential duties include:Schedule all patient appointments. Make appropriate scheduling changes, canceling, rescheduling and confirming appointments.Provide compassion and emotional support to patients throughout their experienceProvide patients with a high level of customer serviceAnswer phone calls in a prompt, courteous and efficient manner.Respond to patients via telephone by assessing needs and answer general questions regarding their plan of care.Triage patient inquiries and send to the correct team member or departmentResponsible for handling physician correspondence.Provide excellent customer service by anticipating patient needs.Work with schedulers to confirm questionnaire and previous medical records are received prior to a new patient appointmentGreet new patients and escort them to meet with the physicianPrepare informational packets to be given to the patientsCoordinate with the clinical team to inform and educate the patient about their plan of care.Completes request for copies of patient's medical recordWitness consent forms as neededSend correspondence to referring doctorsSend correspondence to patients while going through treatmentProvide retention calls to established patientsCreate patient charts and order labs as indicated by the plan of careMaintain operations by following policies and procedures. Report changes as needed.Requirements:Prerequisite knowledge, skills, and education:Required to work one weekend a monthSome College requiredAssociates Degree preferredMinimum 2 years' experience in a similar roleHigh energy, excellent interpersonal and multi-tasking skills, and demonstrated self-directed work ethic are required.Excellent listening/interpersonal, and communication skillsAptitude to work independently and demonstrate good judgmentMust be detailed orientedMust possess a high level of patient empathyExcellent communication skills and phone etiquetteProfessional and welcoming tone when speakingFast learnerHave great critical thinking skillsOrganized and stays on task with minimal distractionsTeam playerTakes initiative and wants to succeedMust have some experience with medical terminologyProficient in Microsoft OfficeCritical thinking is essentialPhysical and mental requirements:Ability to sit for prolonged periods of timeManual dexterity to operate a computer and other office equipmentAbility to lift up to 25 pounds without assistanceAbility to push, bend, pull and twistExcellent attendance and punctuality commitment