Customer Service Coordinator

Customer Service Coordinator

CBRE is seeking a motivated and service-oriented Customer Service Coordinator to support a major telecommunications client in Greenville, TX.

In this role, you will serve as the primary point of contact for facility-related service requests during overnight operations, ensuring timely issue resolution and outstanding customer support. You will work closely with vendors, field technicians, and internal teams to coordinate service delivery, manage work orders, monitor facility alarms and systems, and maintain accurate service records.

This position is ideal for someone who enjoys problem-solving, thrives in a fast-paced environment, and takes pride in delivering exceptional customer service. As part of CBRE's Facilities Management team, you will play a critical role in supporting 24/7 operations and ensuring seamless service delivery during third-shift hours.

This is a fully onsite position located in Greenville, TX, working an overnight schedule of from 10:00 PM to 6:30 AM.

Responsibilities

• Respond to incoming customer inquiries and facility-related service requests via phone, email, and service management systems.
• Monitor facility systems and alarm notifications, following established procedures and escalation protocols.
• Create, track, and manage work orders and service tickets within designated systems.
• Dispatch service requests to vendors and contractors to ensure timely completion.
• Run operational reports to assist field teams with troubleshooting, alarm validation, and issue resolution.
• Communicate effectively with customers, vendors, and internal stakeholders regarding service requests and work order updates.
• Maintain accurate documentation within CMMS and service management platforms.
• Support departmental communication efforts and distribute operational updates as needed.
• Assist with onboarding and training new team members on systems, processes, and customer service procedures.
• Deliver exceptional customer service while maintaining professionalism, accuracy, and attention to detail.
• Identify, escalate, and support resolution of critical facility issues during overnight hours.

Requirements

• High School Diploma or GED required.
• Minimum of 2 years of customer service, administrative support, call center, dispatching, or related experience.
• Strong verbal and written communication skills.
• Ability to troubleshoot routine issues and exercise sound judgment when handling customer concerns.
• Intermediate proficiency with Microsoft Office Suite.
• Experience using ticketing systems, CMMS platforms, or service management software preferred.
• Ability to type approximately 45-50 words per minute.
• Strong organizational skills with the ability to multitask and prioritize work effectively.
• Ability to work independently during overnight shifts while maintaining high levels of productivity and customer service.
• Ability to accurately interpret instructions, operational procedures, and written correspondence.

Why CBRE?

At CBRE, you'll join the world's leading commercial real estate services and facilities management company. We are committed to creating exceptional workplace experiences for our clients while providing meaningful career opportunities for our people.

What You'll Enjoy

Competitive Pay at $17.75 per hour plus a 10% shift differential ($19.53/hour effective rate)

Stable Third-Shift Schedule

Opportunity to Support a Major Telecommunications Client

Dynamic, Fast-Paced Operations Environment

Collaborative Team Culture

Professional Development and Training Opportunities

A Culture Built on Respect, Integrity, Service, and Excellence

Potential Career Growth Within a Global Organization

Disclaimers

This position supports a major telecommunications client.

This is a temporary-to-permanent onsite opportunity located in Greenville, TX, working from 10:00 PM to 6:30 AM.

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

CBRE is unable to provide sponsorship for this position at this time.

CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at View email address on click.appcast.io or via telephone at View phone number on click.appcast.io (U.S.) and View phone number on click.appcast.io (Canada).

CBRE Group, Inc. (NYSE: CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm and a premier provider of critical infrastructure services. The company has more than 155,000 employees serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage servicing, valuations); Building Operations & Experience (facilities management, property management, flex space & experience, critical infrastructure); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at