Taco Bell Shift Manager

Taco Bell Shift Manager

Shift Managers are individuals who take accountability for restaurant operations while on duty. These individuals should be willing and able to motivate team members beyond their expectations to deliver 5-star customer service to both customers and colleagues. Shift Managers should be open to challenges and tackle any problems as they arise.

• Customer Service: Provide 5-star service to all customers and ensure customer satisfaction is a top priority.
• Team Leadership: Lead, coach, and motivate team members to succeed. Verify assigned duties are completed timely and that team members maintain a professional appearance.
• Team Development: Play an active role in training and developing individuals interested in leadership roles, including providing constructive feedback.
• Operations Leadership: Serve as the Manager-in-Charge (MIC) and ensure consistent adherence to company policies and standards.
• Profit & Loss Management: Assist upper leadership with achieving the restaurant's financial goals.
• Communication: Keep upper leadership informed about any issues that arise at the restaurant.

Benefits include the DRG Cares Grant Program, DRG Savings Marketplace, Employee Assistance Program, Live Mas Scholarship Program, Employee Referral Program, Education Benefits, and DailyPay.

• Composure: Remains calm under pressure, is not defensive or irritated when times are tough; demonstrates maturity and reliability; can handle stress and remain balanced during unexpected situations; acts as a calming influence in a crisis.
• Compassion: Genuinely cares about people; is concerned about their work and personal challenges; is available and willing to help; shows empathy for others' joys and struggles.
• Customer Focus: Dedicated to meeting the expectations and requirements of both internal and external customers; gathers first-hand customer feedback and uses it to improve products and services; builds and maintains trust and respect with customers.
• Directing Others: Establishes clear directions, sets achievable objectives, distributes workloads appropriately, and maintains organized work processes; communicates effectively and brings out the best in team members.

Knowledge & Skill Requirements include being 18 years or older, preferred restaurant experience, maintaining a current Health Card, basic math and reading proficiency, reliable transportation, passing a Criminal Background Check, SERVSAFE Certification, strong verbal communication skills, and physical requirements such as standing, lifting up to 50 pounds, and performing various motions.

About Diversified Restaurant Group (DRG) is a people-first company with a large-company infrastructure and a small-company feel. DRG currently operates Taco Bell restaurants in California, Kansas, Missouri, and Nevada, along with Arby's restaurants in Alaska, California, and Nevada. You are applying to Golden Gate Bell, LLC, a franchisee of Taco Bell. If hired, the franchisee will be your only employer.