Client Relationship Manager

Fitch Learning is a leader in financial services training. With unrivaled breadth and depth, we deliver learning solutions for apprentices, graduates, and experienced professionals across the financial services industry. Our offerings include expert faculty, e-learning, coaching, and blended assessments that help improve individual and organizational performance.

Working at Fitch Learning offers the opportunity to be part of a global leader in financial education, committed to delivering innovative training solutions. You’ll collaborate with a team of experts dedicated to empowering professionals with the skills and knowledge needed to succeed in the finance industry. By joining us, you’ll help create impactful learning experiences that drive career advancement and business performance.

Fitch Learning is seeking an Associate Director, Sales & Business Development based in our Chicago office.

About the Team

We are looking for a dynamic, commercially driven sales professional to help grow Fitch Learning’s presence across the financial services market. This role is focused on sales by developing strategic client relationships, generating new business, and leading consultative sales conversations for our premium training and learning solutions.

You will work closely with senior stakeholders across client organizations, identifying opportunities to sell and deliver tailored solutions that address business needs and create long-term value. This is an exciting sales opportunity to expand our client base, strengthen existing partnerships, and drive revenue growth in a highly visible commercial sales role.

• Requires travel for approximately 20% to 40% of the time
• This is a sales role and is commission-eligible from day one

How You’ll Make an Impact

• Generate new business and grow sales revenue across target accounts
• Build and manage a strong sales pipeline through proactive outreach and networking
• Lead consultative sales conversations with clients and prospects
• Manage the full sales cycle, from discovery to proposal, negotiation, and close
• Identify sales opportunities to expand existing client relationships
• Partner with internal teams to sell and deliver tailored learning solutions
• Maintain accurate sales pipeline reporting and forecasting

You May Be a Good Fit if You Have

• 5–8+ years of experience in sales, business development, account management, or client relationship management
• Proven success in a consultative B2B sales role
• Strong communication, presentation, and relationship-building skills
• Experience engaging senior stakeholders and managing multiple sales opportunities
• Experience in sales, financial services, training, education, or professional services preferred

What Would Make You Stand Out

• Knowledge of the US financial markets industry
• Experience selling training, learning, talent, or professional development solutions
• Strong consultative sales, analytical, and strategic thinking skills
• Proven ability to work effectively in a small, agile team environment and adapt to evolving client and business needs
• Experience building relationships with senior stakeholders and growing strategic accounts over time

Why Choose Fitch

• Hybrid Work Environment: When based in Chicago, you are expected to be in the office three days per week when not meeting with clients
• A Culture of Learning & Mobility: Dedicated training, leadership development, and mentorship programs designed to make your time at Fitch a continuous learning opportunity
• Investing in Your Future: Retirement planning and tuition reimbursement programs that support your short- and long-term goals
• Promoting Health & Wellbeing: Comprehensive healthcare offerings that support physical, mental, financial, social, and occupational wellbeing
• Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life
• Inclusive Work Environment: A collaborative workplace where all voices are valued, supported by Employee Resource Groups around the globe
• Dedication to Giving Back: Paid volunteer days, matched funding for donations, and opportunities to give back in your community

Fitch is committed to providing global securities markets with objective, timely, independent, and forward-looking credit opinions. To protect Fitch’s credibility and reputation, our employees must avoid conflicts of interest or any appearance of a conflict of interest. If successful in the recruitment process, you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have holdings that may conflict with your work responsibilities, you may be asked to divest them before beginning work.

Fitch is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.

For Chicago: The starting base annual salary for this role is between $120,000 USD to $135,000 USD . Actual salaries will be determined on an individualized basis and may vary based on factors including but not limited to education, training, experience, past performance, and other job-related factors. Base pay is one part of Fitch’s total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, long-term incentives, and other benefits sponsored by Fitch.

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