Application Support Analyst

IT Application Support Analyst - 32429Norman, OK | Information Technology | Full TimePosted today | Apply before September 30, 2026DescriptionWe are currently looking for a Full Time IT Application Support Analyst to join our IT Application Support Manager team located at the Riverwind Casino working.Summary: Provides software support for both custom-developed and enterprise third-party applications used by the Chickasaw Nation.Responsibilities:Develops and maintains documentation as appropriate -- files, logs, records, reports, etc.Answers the phone, transfers call, takes messages and screens calls per guidelines for areas servedHandles routine customer complaints and incidents, exhibiting the appropriate discretion to identify situations that require the attention of supervisory personnelResponds to telephone calls, email, and chat requests for support - Communicates with customers to identify and diagnose issue(s) - Troubleshoots problems using scripts and checklists as guides - Provides effective solutions to technical issues - Creates work orders as needed - Escalates situations as appropriate - Utilizes standard templates and manufactured articles to document services and processes - Takes ownership of customer issues to resolve in a timely mannerDefines system requirements and specificationsPlans, designs, develops, tests, implements and maintains desktop applications and/or multi-user databases that facilitate the timely, efficient and accurate collection, analysis and management of key clinical data in support of process improvement activities, internal/external reporting requirements and emerging healthcare-related initiativesDevelops efficient data management and reporting systems; executes effective methodologies to move current reports to new platforms for improved performance; notes and resolves issues around data collection and accuracy in reportingCollects requirements regarding potential system enhancements or new system implementation and prepares details of specifications needed; prioritizes and implements requested changes to the systemCollaborates with technical teams to ensure proactive supportMaintains and tests processes related to business continuityIdentifies, researches, and resolves application-related issues by responding to tickets created in the Incident Management System in a timely mannerAssists in the configuration and troubleshooting of integrated third-party software and peripheralsAssesses the customer's business need or problem using online tools and analytical thinking to diagnose and resolve the issue or business needDevelops, implements and schedules preventative maintenance activities for all necessary facility componentsProvides first class customer service to both internal and external customers and responds to inquiries, compliments, and/or complaints with professionalism, courtesy, and efficiencyCompletes all training and development requirements and participates in continuing education opportunitiesWorks in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types - Maintains a clean, organized work area and ensures a safe environment - Maintains and promotes professionalism - Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics - Adheres to Chickasaw Nation dress code standardsMaintains knowledge of and follows all rules, regulations, policies and guidelines for assigned areaPerforms all other duties as assignedCompetencies:Able to follow instructions, both written and oralAble to adhere to all scheduling and attendance requirementsAbility to maintain a high level of confidentiality in all mattersExtreme customer-focused behaviorMust be able to work quickly, efficiently and accuratelyMust be detail-orientedMust be self-motivatedAbility to work independentlyHonesty, truthfulness, reliability, accountabilityAble to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelinesMust possess strong knowledge of technology platforms and adaptation to allLearn and demonstrate competencies to any new technology in a timely mannerExperience using a common IT FrameworkAbility to multitaskOrganizes work and assigned area logically and orderlyDefine problems, collect data and establish factsIdentify, analyze and repair routine problemsEstablishes professional working relationships as appropriateWorks well within a teamAble to verbally communicate in a professional and positive manner with other team members, departments, guests and managementSkills:Basic Computer skillsExperience:3 years directly related experienceEducation:Bachelors OtherCredentials:Pass gaming background checkPass general background checkStandard Driver's LicenseGaming license or permit as required by assigned positionWorking Conditions:May work where cigarette smoking occursMix of office/non-office settingsPass pre-employment drug testHand-eye coordination, reach and graspSometimes lift and or carry up to 25 lbsSitting up to 50% of shiftStanding up to 50% of shiftVisual acuity for detail, distance, color, depth perceptionWalking up to 50% of shiftSubject to traveling and working at other locations or in other environmentsTraining:It is the responsibility of each employee to attend required training for their position or profession as determined by their line of support (LOS) or the leadership of the Chickasaw Nation. It is the responsibility of those who supervise, manage or otherwise lead employees or teams to ensure each employee has access to and receives all required training.Mission, Vision & Core Values:Mission: To enhance the overall quality of life of the Chickasaw people. Vision: To be a nation of successful and united people with a strong cultural identity. Core Values: The Chickasaw People, Cultural Identity, Servant Leadership, Selflessness, Can Do Attitude, Perseverance, Stewardship, Trust and Respect, Loyalty, Honesty and Integrity, Teamwork