Deli Assistant Manager

• Base Pay $16.00 - $18.00 / Hour
• Job Category Retail Grocery
• Employee Type Non-Exempt Full-Time

Description

The Deli Department Assistant Manager will support the deli manager in the operation of the department by directing, promoting, and coordinating with the deli team in a manner that will optimize the cooperative’s market share and savings, improve the cooperative’s efficiency, help achieve the cooperative’s mission and goals, and result in outstanding customer service.

RESPONSIBILITIES

• Serve customers throughout the store while modeling a service-oriented culture and providing “best in class” customer service, which includes, greeting, engaging, and thanking every guest for their business.
• Supervise, train and direct employees in the operation of the department.
• Promote positive culture and ensure effective communication.
• Schedule for the daily operation of the department to provide high-level customer service in accordance with the outlined labor budget.
• Ensure staff has the proper Serv Safe certification as needed.
• Follow all Serve Safe guidelines in reference to safe food handling for food service offerings. This will include ordering and receiving food service supplies, inventory, scheduling/monitoring food service production, labeling and monitoring levels.
• Process all invoices in a timely manner and maintain accurate pricing.
• Maintain adequate inventories by ordering from approved vendors as needed.
• Complete monthly inventories per company guidelines.
• Provide consistent, timely and friendly customer service when answering questions, making recommendations and promoting products through suggestive selling.
• Ensure that the Deli department is always full and fresh with the best quality products.
• Walk department regularly to ensure an organized, sanitary, and overall clean appearance at all times.
• Assist to create attractive department displays and end caps based on specific sales for the week.
• Use all equipment in the deli including refrigerators, slicers, freezers, ovens, stoves, mixers, etc. Maintain a clean and safe work environment by adhering to safety/sanitation regulations and procedures.
• Follow directives from the Administrative office and branded supplier regarding brand policies, programs, and promotions.
• Reports to work at the assigned/scheduled time and may be required to fill in as needed in other customer facing roles.
• Reports to work at the assigned/scheduled time and may be required to fill in as needed in other customer facing roles
• This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned.

KNOWLEDGE AND SKILL REQUIREMENTS

Education and Experience Required:

• Strong customer service skills with the ability to handle difficult situations professionally.
• Serv-Safe Food Safety Certification
• Experience in inventory control procedures to ensure accurate stock levels.
• Proficiency in managing daily store operations, including opening/closing procedures.
• Knowledge of the Microsoft Suite including Excel is encouraged.
• Must be patient and helpful to exceed the customer’s expectations.
• Must possess basic computer skills to operate scanners, registers, calculators, etc.
• Must be able to follow verbal and written directions in regard to paperwork and daily reporting.

Skills and Abilities Required:

• Ability to supervise and motivate a team to achieve store goals.
• Excellent communication skills, both verbal and written, to effectively interact with customers and staff, management and vendors.
• Must be able to safely lift up to 10 pounds frequently and up to 50 pounds occasionally.
• Must be able to lift, twist, bend, stoop, squat, stand, reach, pull, push and lift overhead.
• Fast-paced environment requiring standing up to 9 hours per day.

WORKING CONDITIONS

• Position requires this candidate to work 40 hour per week in this full-time position.
• Schedule includes weekends and holidays, flexibility is essential.
• Smoke-free environment.
• This position is primarily indoors but at times may be exposed to heat/cool outdoor temperatures as well as when entering coolers.