Customer Service Representative

Job Description

Job Description

We are looking for a Customer Service Representative to support a high-volume service environment in Orlando, Florida. This Long-term Contract position focuses on delivering responsive customer support, managing orders from initial entry through completion, and ensuring each interaction is handled with accuracy and professionalism. The role works closely with customers, sales partners, and internal teams to keep orders moving efficiently while addressing questions, updates, and service concerns.

Responsibilities:

• Responsible for efficient and accurate order placement, order confirmation via phone, email or EDI and timely communication regarding order changes to the customer.

• Verifies all shipping, billing, pricing, and purchase order information.

• Enters special instructions related to orders, customer requests/code maintenance, and notes.

• Update customer files with quoted pricing, new items, address changes, delivery instructions, etc.

• Communicate and provide necessary support to sales staff while in the field.

• Regularly communicates with internal and external customers on various issues.

• Operates as a team member on all data entry and order intake, supporting other Customer Service Representatives as necessary.

• Audits customer purchase orders for pricing, quantity, terms of sale, requested ETA (if applicable), carrier, special shipping instructions, and double-checking other's orders.

• Documents and resolves customer complaints.

• Process customer product returns in a timely manner and in accordance with prescribed and documented procedures.

• Responsible for Compliance, Regulations, and Policy Alignment across daily functions ensuring that the service provided to our customers meets Safety, Quality and Regulatory expectations, along with any other relevant company policies and procedures.

• Experience in customer service, call center support, or a similar customer-facing position.
• Background in order entry and order management with strong attention to detail.
• Ability to handle inbound and outbound customer communication with a strong focus on detail.
• Strong written and verbal communication skills with the ability to coordinate across multiple teams.
• Comfortable reviewing pricing, quantities, shipping details, and other transactional information accurately.
• Ability to manage multiple priorities in a fast-paced environment while maintaining service quality.
• Proficiency with standard business systems and data entry tasks.
• Industry experience in chemicals or a related regulated environment is preferred.