Shift Supervisor

Position Purpose: To supervise an assigned shift, designed to develop leadership skills required for the Restaurant Manager position. Placement in the Organization: Reports to a member of the management team. Supervises hourly restaurant employees during the shift. Responsibilities/Duties/Activities: Directs and establishes priorities for the crewmembers during their shift. Assigns work stations. Coaches, counsels and disciplines crew members. Is responsible for taking appropriate disciplinary action. Maintains positive employee relations through effective supervision. Ensures a harassment-free work environment for all employees and guests during the shift. Fill in for crew members during break periods. May cover a work station for all or part of the shift. Accounts for and manages all company funds during the shift. Completes safe audits, cash drawer counts, bank deposits, coin and change orders, and shift end balances. Completes administrative tasks required on assigned shifts. Prepares product orders when necessary. Adjust the number of employees on duty based on anticipated sales volume to maintain productivity and guest service standards. Orients and trains new crew members. Cross-trains crew members. Is accountable for proper handling of all food products. Ensures that products meet standards. Prevents food shortages, waste, and theft. Reports employee issues to the General Manager, Assistant Manager, District Manager, or Human Resources Manager, as appropriate. Accounts for all company funds and inventory on assigned shifts, and ensures that cash handling, banking, and security procedures are in effect. Ensures that service meets expectations for speed, accuracy, and friendliness. Resolves guest complaints on shift. Report significant complaints to the General Manager or Assistant Manager. Checks in deliveries. Ensures that the shift is run in compliance with company standards and procedures. Experience/Education/Qualifications: At least 18 years old Be able to speak, read, and write English Ability to complete basic math skills Must have the use of a personal car; valid driver’s license Meet state, county, or municipal regulations pertaining to health and food handling. Must possess basic computer and math skills, including an understanding of units of measurement. On the last performance evaluation, was rated Exceeds Requirements Has demonstrated effectiveness at analyzing situations that affect operations, proposing and implementing solutions Physical Requirements: Extensive standing Exposure to heat, steam, smoke, and cold. Reaching heights of approximately 6 feet and bending to touch the floor Must have a high level of mobility/flexibility in the space provided. Bending, reaching, and walking. Communicating with customers. Using a computer. Able to lift up to 40 lbs. #J-18808-Ljbffr