Bilingual Spanish Full Time Customer Service & Support Representative

Customer Service Representative - Bilingual Spanish, Healthcare Full-time Location: On-site in Riverview or Tampa, FL p lus up to $2,880 in bonus opportunities for eligible new hires.* Schedule: Limited-Service Full-Time schedules available; Evening and night shifts are highly preferred , with a 10% shift differential for hours worked between 7 p.m. and 10 p.m. Make a Difference by Helping People Navigate Healthcare with Confidence Are you bilingual and passionate about helping others? Maximus is hiring Bilingual (English/Spanish) Customer Service Representatives (CSRs) to provide compassionate, reliable support to individuals navigating healthcare programs. If you're dedicated, service-minded, and ready to grow, we want you on our team. You'll assist some of the most vulnerable members of our community, helping them understand and access complex healthcare benefits. Maximus offers paid, thorough training to prepare you for success. We provide a competitive package designed to support your success both inside and outside work: base pay + 10% shift differential Potential bonus opportunities up to $2,880 are available for eligible new hires based on role, location, hire date, attendance, hours worked, and continued employment through the required retention period.* Comprehensive Insurance Coverage: Company-paid medical coverage Maximus Wellness Support: Employee Assistance Program (EAP), wellness resources, and employee discount programs Paid time off, sick leave , and 11 paid holidays Tuition Reimbursement: Work/Life Balance Support: Flexible schedules that meet your lifestyle Meaningful Work with Impact: No cold calls, sales, or collections involved! *Bonus amounts and payout timing may vary. Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).

• Provides feedback when needed, provide input on call trends, processes, procedures, and training.
• May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
• Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses
• Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules
• Utilize standard technology such as telephone, e-mail, and web browser to perform job duties
• Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing
• Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller
• Maintain up-to-date knowledge of client regulations and policies
• Report problems that occur via the online system so they can be addressed by the appropriate parties

High School diploma or equivalent with 6 months of customer service experience.

• Must be fluent in English and specified secondary language.
• Must be able to speak and read Spanish fluently
• Must participate and certify in internal CCO training to begin this role.
• Medicare will be expected to participate in and certify in internal Tier I Claims Part A, Claims Part B, and Claims DME training at a later date to complete your Tier I training for this role.
• May be required to work overtime and scheduled holidays.
• Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. Applicants must be able to perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until completion of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion.

We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at View email address on click.appcast.io. MAXIMUS