Supervisor Network Engineer

Overview Lead day-to-day network operations and a team of network engineers/technicians. Responsible for operational excellence across enterprise network services including data center, campus/office, wireless, cloud connectivity, perimeter/security platforms, and circuits. Maintain reliable service delivery through strong incident, change, and problem management. Responsibilities Supervise and develop a team of network engineers/technicians, providing hiring support, onboarding, coaching, performance feedback, training plans, and workload prioritization. Serve as a hands‑on network engineer as needed for complex troubleshooting, implementation, and operational support across data center, WAN/Internet, cloud connectivity, wireless, load balancing, firewalls, and circuits. Own day‑to‑day operational execution for network services, ensuring SLAs and processes are followed for incident, change, and problem management (including after‑hours/on‑call coordination as applicable). Oversee planning and coordination of network changes: risk assessment, change documentation, stakeholder communications, implementation oversight, and post‑change validation. Drive problem management and continuous improvement by identifying recurring issues, leading root‑cause analysis, and implementing corrective actions to improve availability and reduce MTTR. Maintain accurate network documentation (diagrams, runbooks, standard configurations) and ensure operational readiness for new services and deployments. Coordinate with peer IT teams (security, server/platform, service desk, application teams) and external providers to deliver solutions and resolve cross‑domain incidents. Support vendor engagement for incidents and service requests; track deliverables and ensure service quality for managed circuits and provider services. Provide input to forecasting and budgeting (hardware, software, support contracts) and support purchase/renewal processes per policy; this role does not have budget ownership. Qualifications Bachelor’s degree in computer science, information systems, or related field (or equivalent experience). Five+ years of progressive experience in enterprise network engineering/operations (LAN/WAN, routing/switching, wireless, firewalls, load balancers, and circuit/provider management). 1+ years of experience leading others (people leadership or strong technical lead experience), including work planning, coaching, and coordinating on‑call/operational coverage. Demonstrated experience with change control and operational processes (incident, problem, and change management), including clear communications and documentation. Strong troubleshooting skills across multi‑vendor environments and the ability to lead technical resolution during high‑severity incidents. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Preferred Qualifications Strong customer focus; clear communicator who can translate technical issues into impact, status, and next steps for both technical and non‑technical audiences. Hands‑on experience with cloud/hybrid networking concepts (e.g., connectivity, segmentation, remote access) and network monitoring/observability tools. Working Conditions Office environment. On‑call or after‑hours support during incidents or planned maintenance windows. Occasional travel ( Compensation Salary range: $109,000 – $140,000 annually (or per hour). Salary may vary above or below the stated amounts, as permitted by applicable law. This position is typically eligible for an annual bonus based on the Company Bonus Plan/Individual Performance and is at the company’s discretion. Benefits Competitive Pay Bonus for Eligible Employees Pension Plan 401(k) Match Employee Stock Purchase Plan Tuition Reimbursement Disability Insurance Medical Insurance Dental Insurance Vision Insurance Employee Discounts Career Training & Development Opportunities Health and Work/Life Balance Benefits Paid Time Off – starting at 160 hours annually for employees in their first year of service; ten (10) paid holidays per year. Well Company holistic wellness program, including wellness coaching and reward dollars Parental Leave – fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child. Adoption Assistance Employee Assistance Program Back‑Up Care Program PTO for Volunteer Hours Employee Matching Gifts Program Employee Resource Groups Location & Hybrid Work This hybrid position requires three days in office per week in one of our hub locations (Cedar Rapids, Denver, Philadelphia). Relocation assistance will not be provided for this position. #J-18808-Ljbffr