Teller I,II,III (La Mesa)

Job Description

Job Description

California Coast Credit Union takes pride in promoting financial prosperity to our members while continuously delivering stellar service! We are passionate about cultivating relationships within the educational and business communities and take a very active role in community activities.

We offer beautiful surroundings and foster a positive work/life balance. Cal Coast is in tune to what's important to our valued employees. Our workplace Wellness Program provides opportunities for health, wellness and fun as does our Employee Activity Program. We boast of our employee friendly culture and our positive environment which supports recognition and rewards. Come be a part of our family!

If you share the same interests and passions and possess the right credentials, then read on to find out more:

JOB OBJECTIVE (brief statement of the core job responsibilities to be accomplished):

This position is accountable for providing exceptional service with a focus on processing transactions, member requests and referring financial products and services. Adheres to the credit union’s policies, procedures and quality service standards.

SUPERVISORY RESPONSIBILITIES (reporting structure):

• This position reports directly to the Branch Supervisor or Assistant Branch Manager. No employees report directly to this position.

NATURE & SCOPE: (daily, weekly, monthly, and yearly tasks, duties and responsibilities):

• Processes member transactions. Performs account file maintenance and handles member issues.

• Identifies cross-selling opportunities, referring members to Personal Financial Representatives.

• Meets/exceeds established monthly/annual sales and service goals.

• Maintains a thorough knowledge of all products and services, policies and procedures. 

• Follows quality service standards to ensure exceptional quality service is provided.

• Ensures compliance with daily cash drawer balancing and limits.

• Identifies questionable or suspicious transaction activity, reporting it to management in order to protect the credit union from potential losses. Performs necessary steps to ensure BSA/AML compliance to reduce risk to the credit union. 

• May serve as back-up to Personal Financial Assistant.

• Assists with branch balancing, opening and closing procedures, scanning checks, night depository processing, ATM processes, certifications and other side jobs as assigned. 

• Shared Branches - Knowledgeable on all FSCC Policies and Procedures that are unique to a Service Center environment. This includes transaction processing and limitations, hold requirements, service standards and restrictions, and boundaries for promoting products and service to guest-members.

• Performs other relevant duties as required.

EDUCATION, SKILLS, & ABILITIES (qualifications and experience required for this position):

The Eight Superpowers

1. Provides leadership through modeling of behaviors and bringing forward new ideas and new ways of doing things.

2. Demonstrates empathy, self-reflection, and adjustment of own behaviors, showing effective emotional intelligence.

3. Practices active listening in communications with others, giving someone full attention and listening to understand, not just respond.

4. Demonstrates grit, persisting in application of knowledge, skills, and behaviors to achieve goals and address obstacles.

5. Models intrinsic motivation; is self-driven to meet or exceed objectives, timelines, and quality measures while building and sustaining effective relationships.

6. Applies creative problem-solving to provide clarity, handle resources under one’s control, and address stressful situations; finds ways to meet individual, team, and member goals, by navigating through barriers.

7. Shares a diverse set of perspectives, work and life experiences, as well as religious and cultural differences. Actively seeks out differences in values, ideas, and priorities. Respects and value the differences of others, including but not limited to: national origin, language, race, color, disability, ethnicity, gender, age, religion, sexual orientation, gender identity, socioeconomic status, veteran status, and family structures. Believes a diverse workplace is essential to the company’s success.

8. Values and shows appreciating for the unique qualities and experiences of each person-inclusion; appreciates and effectively utilizes the talents and skills of others to achieve objectives; is open to the perspective of others; and encourages collaboration, flexibility and fairness. Makes each employee feel valued and supported for their unique qualities.

Other Education, Skills, and Abilities

• A high school diploma or equivalent is desired.
o Teller I: Previous sales, member service, and cash handling experience in a financial institution is preferred
o Teller II: 1 year experience in a financial institution as a teller plus proven successful performance in sales, member service and cash handling
o Teller III: 3 years experience in a financial institution as a teller plus proven successful performance in sales, member service and cash handling

• Excellent communication skills; sound judgment and attention to detail.

• Previous experience with Microsoft Windows applications is preferred.

• Ability to appear for work on time, follow directions from a supervisor, interact effectively with coworkers, understand and follow policies and procedures, and accept constructive criticism. 

• Occasional Saturday, Sunday and evening shifts may be required to accommodate branch, Business Development and Community Relations functions. 

• Ability to operate standard business machines such as computer, printer, fax, copier and telephonic devices.

 
MAJOR ACCOUNTABILITIES (major responsibilities of the position):

• Process member transactions and requests accurately and timely.

• Greet members with a friendly, outgoing and positive demeanor.

• Ensure sales and service goals are met.

• Refer members to appropriate staff for sales opportunities.
• Adhere to cash, key and dual control policies and procedures.

• Adhere to security and robbery procedures.

• Complies with all other policies and procedures.

PHYSICAL REQUIREMENTS (sitting, walking, climbing, lifting, etc.)

• Ability to tolerate long periods of standing with occasional walking/sitting.

• Ability to use keyboard, mouse and other peripherals.

ENVIRONMENTAL CONDITIONS (indoors, outdoors, desk, etc.)