Universal Banker III

Description

Join Our Team-Where Accuracy, Service, and Trust Drive the Branch Experience

We're seeking a Universal Banker III to serve as a trusted, experienced resource within the branch-supporting customers, guiding teammates, and ensuring transactions, account servicing, and operational processes are completed accurately and securely. This role plays a critical part in maintaining operational integrity, strengthening customer relationships, and supporting leadership in driving consistent branch performance.

As part of our continued commitment to operational excellence and strong risk management, First Carolina Bank is guided by our core values: Intentional, Responsive, Enterprising, and Considerate. These values shape how we serve our customers, support our teammates, and uphold the trust placed in us every day.

Why You'll Love This Role

• Serve as a trusted, senior front-line representative of the Bank in a customer-facing environment
• Take on expanded responsibility, including account management, customer relationship support, and complex transactions
• Support and mentor Universal Banker I and II teammates through training and daily guidance
• Play a key role in maintaining operational accuracy, compliance, and audit readiness
• Collaborate with Branch leadership, Commercial Bankers, Operations, IT, Risk, and Compliance partners
• Build deep expertise across deposit relationships, account servicing, and treasury referrals
• Be part of a steady, team-oriented environment focused on collaboration, consistency, and service excellence

What Makes You a Great Fit

• Detail-oriented and disciplined, with a strong commitment to precision and quality
• Cooperative and team-focused, with a collaborative approach to problem-solving
• Patient and dependable, with comfort handling repetitive, process-driven work
• Service-oriented and professional when interacting with customers and teammates
• Thoughtful and cautious with risk, especially when handling financial transactions and customer information
• Comfortable working in a structured, policy-driven environment with consistent processes
• Communicates clearly, respectfully, and professionally in all interactions

Key Responsibilities

• Serve customers promptly and professionally in person, through drive-thru, by phone, and through written communication
• Open, close, and maintain customer accounts, ensuring documentation accuracy and completeness
• Process advanced transactions including cashier's checks, stop payments, wires, and account servicing requests
• Manage deposit relationships and support Commercial Bankers, Senior Banking Officers, and Market leadership
• Promote and explain Bank products and services; make appropriate referrals to internal partners
• Assist with treasury referrals, merchant services, and credit card applications
• Support online banking setup and maintenance for new and existing customers
• Train, coach, and support Universal Banker I and II teammates; provide coverage as needed
• Balance cash drawer and assist with teller functions as required
• Assist Branch leadership with audits, controls, and operational processes
• Support general branch operations, documentation routing, and additional duties as assigned

Qualifications

Required

• High School diploma or equivalent
• Minimum of 2 years of banking platform experience
• Strong working knowledge of banking laws, regulations, and security practices
• Strong organizational skills with exceptional attention to detail
• Ability to work under deadlines while maintaining accuracy

Preferred

• Some college coursework
• Experience in branch operations, account servicing, or deposit relationship management
• Experience with Jack Henry SilverLake or similar core banking systems

Risk Management Requirements

• Adheres to workplace policies, Code of Conduct, confidentiality, privacy, and information security standards
• Complies with all applicable regulatory requirements, including BSA, AML, and USA PATRIOT Act policies
• Acts strictly within authorized limits and delegated authorities
• Follows established controls and procedures to protect the Bank, customers, and shareholders
• Actively mitigates risk by following all security, cash-handling, and operational guidelines

Benefits

• Competitive total compensation
• Comprehensive health, dental, and vision insurance
• Retirement savings plan with company match
• Paid time off and paid holidays
• Professional development and internal growth opportunities
• Employee assistance programs
• Opportunity to directly support customer trust and branch operational excellence

Our Core Values

Enterprising: We approach our work with discipline, sound judgment, and accountability.

Intentional: We deliver careful, consistent work and follow through with precision.

Responsive: We provide dependable, timely service to customers and teammates.

Considerate: We collaborate respectfully, valuing professionalism and teamwork.

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