Customer Service - Project Coordinator

Job Description

Job Description

Grow your career with Halton Company! We are seeking a Customer Service Project Coordinator at our Scottsville, KY facility. Located just 25 MINUTES FROM BOWLING GREEN! Halton provides medical, dental, and vision insurance at NO COST to our employees and their children. The company also offers a competitive 401K program, profit sharing bonuses, paid holidays, paid time off during your first year, tuition assistance, and much more. At Halton Company, your wellbeing is our goal.

Halton Company is a global technology leader in indoor air solutions. With personnel in over 35 countries, your career growth potential is endless. The Scottsville, KY location focuses on providing innovative and energy-efficient air handling solutions for the food service industry. Please visit for more information.

Summary:

A Customer Service Project Coordinator supports quoting, project coordination, and customer service to ensure projects are completed accurately, efficiently, and to customer expectations. This role requires knowledge of Halton products, fire suppression systems, pricing strategies, and proprietary software, while collaborating with internal teams, installers, and customers to drive successful project completion and high customer satisfaction.

Essential Duties and Responsibilities:

Duties may include the following. Other duties may be assigned as deemed necessary to support quality goals and objectives.

• Maintain electronic project directory folders to be used throughout the project.
• Generate budget, alternate, and freight quotes.
• Manage SharePoint requests for testing and permits.
• Conduct product lifecycle assessments and product selections based on customer input using Halton proprietary software.
• Provide support in generating live quotations for the final bidding process as required.
• Provide responsive customer service, including handling inquiries, inspection reports, and post-shipment issues.
• Assist with project administration tasks and provide backup support for Project Managers as needed.
• Coordinate with internal and external partners to provide bids for Fire Suppression for quoting purposes.
• Develop and maintain good relationships with external Fire Suppression installers throughout the USA.
• Evaluate and generate bids based on price, quality, and availability to ensure strong customer service.
• Track project progress to ensure drawings, permits, and site work are completed on time.
• Collect and review closeout documentation to confirm project completion and support invoice approval.

Supervisory Responsibilities

None

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• High school diploma or general education degree.
• 1 year of related experience and/or training.
• Basic knowledge of AutoCAD.
• A clear understanding of computers and ability to navigate various software packages including Navision, Microsoft Office, and Halton Design Software.

Language Skills

• Ability to read and speak English
• Possess both written and oral communication skills appropriate to a workplace environment

Mathematical Skills

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
• Ability to apply concepts of basic algebra and geometry

Other Skills

• Ability to solve practical problems and deal with a variety of concrete variables in situations where limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Certificates, Licenses, Registrations, Misc.

None

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing this role an employee may be expected to do, but not limited to, the following:

• Regularly use hands and fingers to handle and feel
• Regularly stand, walk, sit, and reach with hands and arms
• Regularly Talk and hear
• Maintain awareness
• Occasionally climb, balance, stoop, kneel, crouch, or crawl
• Occasionally lift and/or move up to 5lbs
• Maintain vision abilities including close vision, distance vision, color vision, peripheral vision, depth perception, and adjusting focus

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Primarily office-based environment.
• Exposure to a manufacturing environment, which may involve noise, moving mechanical parts, temperature variations, forklift traffic, sharp edges, welding flash, hot surfaces, and the need to adhere to safety protocols.

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