Sr. Analyst, Salesforce Innovation Center

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. The Associate Manager, SIC Strategy is a key member of the Salesforce Innovation Center HQ Strategy team, responsible for delivering high-impact, executive-caliber customer engagements at our San Francisco and New York centers. Reporting to the Director of SIC Strategy, this role serves as the primary point of contact for field account teams—blending strategic meeting design with hands‑on tactical execution to curate tailored, outcome-driven experiences that accelerate pipeline, deepen customer relationships, and advance transformational deals. Key Responsibilities Meeting Strategy & Curation Own the full meeting lifecycle for assigned SIC engagements as lead Strategist and primary point of contact Lead kick-off calls and ongoing syncs to align account teams on customer objectives and desired outcomes Anchor every SIC session in a compelling, current Salesforce narrative (AI, Agentforce, Agentic Enterprise) Partner with account and delivery teams to draft and iterate on briefing agendas Discussion Leader & Speaker Engagement Source, confirm, and manage Discussion Leaders across Salesforce product teams and executive benches Send compelling, well-contextualized invitations to Discussion Leaders that clearly communicate meeting objectives and their role Conduct prep calls with Discussion Leaders to align on content, timing, and customer context Build and maintain strong relationships with internal speakers to ensure a reliable and diverse discussion leader bench Resolve scheduling conflicts and provide proactive agenda updates to all stakeholders as changes arise Customer Experience & Execution Coordinate with the SIC Experience team on logistics, space planning, and onsite execution to deliver a seamless, high-quality customer experience Prepare and distribute day‑of speaker logistics including calendar invites, SIC floor access instructions, and meeting links Manage day‑of operations including space strategy, attendee management, and capturing meeting insights Distribute post‑meeting close‑out communications to account teams including feedback, follow‑up templates, and Discussion Leader thank‑you reminders Stakeholder Management Build trusted relationships with field sellers, RVPs, AVPs, and C‑suite/ELT‑level customer executives Partner cross-functionally with product teams, marketing, and senior Salesforce leadership to ensure alignment before, during, and after engagements Track and input data for team metrics and program reporting Execute independently across all aspects of assigned briefings; self‑directed once clear direction is given What We're Looking For Required 5+ years of relevant professional experience; 1-2 years in customer-facing programs, executive events, or sales support Strong executive presence and experience managing senior stakeholders Exceptional written and verbal communication skills suited for executive-level audiences Strong project management and organizational skills with high attention to detail Ability to manage a high volume of concurrent engagements and adapt quickly to shifting priorities Collaborative, team-oriented mindset with a genuine passion for customer experience Preferred Knowledge of Salesforce's platform & product portfolio Hands‑on experience building or enabling AI-powered tools Familiarity with sales processes and go‑to‑market motions Prior experience in a customer briefing center, executive engagement program, or similar strategic client-facing role Payment & Benefits Typical base salary range: $94,000 - $142,300 annually Base salary range in San Francisco and New York City metropolitan area: $112,900 - $155,200 annually Base salary only; does not include bonus, incentive, equity, or benefits Benefits include: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and employee stock purchasing program Equal Opportunity Employment Statement In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. All employees and applicants are assessed based on merit, competence, and qualifications without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other protected classifications. This policy applies to all employment actions. #J-18808-Ljbffr salesforce.com, inc.