Customer Service Manager

Overview Do you have apassion for developing employees and a sharp attention to detail? If you are acombination of those skills, we have an exciting Customer Service Manageropportunity you may want to consider. As a CustomerService Manager, you're responsible for leading the team to ensure anexceptional customer and team member experience, manage risk, and supportgrowth. As a leader, you will coach, motivate and develop your team of directreports to achieve their full potential while complying with all policies andprocedures. This position is for our East Brookfield branch. Essential Functions The CustomerService Manager responsibilities include: Actively coaches staff and ensures the transfer of learning necessary for employee development and engagement. Leads by example and helps to create a positive environment. Assists in resolving customer issues in a tactful, effective manner and explains Bank Five Nine policies. Ensures the staff delivers distinctive customer service. Works to resolve internal and external customer issues promptly and courteously. Ensures staff complies with established standards and regulations. Resolves audit exceptions in a timely manner on an as needed basis. Must Haves High school diploma or G.E.D. At least 1+ year of experience in a retail banking environment Basic keyboarding skills and the ability to navigate in a Windows environment Preferred to Have Bachelors degree. Coaching/training experience. Experience with supervision or leadership of retail banking activities. Audit/compliance expertise. New accounts experience. Why Bank Five Nine We've been inbusiness over 167 years, and we're just getting started! Bank Five Nine is on amission to make lives better for the Wisconsin communities that we have beenhonored to serve since 1859! We're excited to be named a Top Place to Work for17 years in a row and proud to be a place that people love to come to workevery day. Equal Opportunity Employer We are an EqualOpportunity Employer. We are committed to the full inclusion of allqualified individuals. Equal Opportunity Employer: Minorities, Women, Veterans, Disabilities #J-18808-Ljbffr Milwaukee Succeeds