Cloud Support Engineer

JobSummary

We are seeking a Cloud / App Support Engineer with strong hands-on experience supporting AWS and Azure environments and production support skills. This role will be responsible for ensuring the stability, performance, and availability of cloud-hosted applications and data platforms, while partnering closely with engineering, infrastructure, and business teams. The ideal candidate is technically strong, operationally disciplined, and comfortable working in 24x7 production supportenvironments , including incident response, root cause analysis, and continuous improvement.

KeyResponsibilities:

CloudPlatform Support (AWS & Azure)

• Provide Level2 / Level 3 support for applications and infrastructure hostedon AWS and Azure

• Monitor cloudenvironments for availability, performance, cost, and security

• Support andtroubleshoot services such as:

• AWS: EC2, S3, RDS,Lambda, IAM, CloudWatch

• Azure: VirtualMachines, App Services, Azure SQL, Storage Accounts, Monitor

• Assist with cloudresource provisioning, configuration, and lifecycle management

• Participate in incidentmanagement , on-call rotations, and post-incident reviews (RCA)

Operations& Reliability:

• Monitor applicationand database health using logging and monitoring tools

• Analyze trends andproactively address performance and stability risks

• Document supportprocedures, runbooks, and known issues

• Support releasedeployments and environment changes

• Ensure adherence tosecurity, compliance, and operational standards

SQLDevelopment & Database Support:

• Develop, optimize, andmaintain SQL queries, stored procedures, views, and functions

• Support productiondatabases, including:

• Data validation, datafixes, and issue resolution

• Backup, restore, andrecovery support

• Collaborate withapplication teams to troubleshoot data-related issues

ApplicationCoding / Development Exp:

• Python or Shellscripting is preferred

Collaboration& Continuous Improvement:

• Work closely withdevelopment, DevOps, and infrastructure teams

• Identify opportunitiesfor automation and operational efficiency

• Contribute toimproving system resilience, scalability, and supportability

RequiredQualifications:

• 5+ years of experience in application or cloudsupport roles

• Strong hands-onexperience with AWS and Azure cloud platforms

• SQL developmentexperience (T-SQL orequivalent)

• Experiencesupporting production systems in enterprise environments

• Strong troubleshootingand root cause analysis skills

• Familiarity with ITILprocesses (incident, problem, change management)

• Ability to work inon-call and support rotations

• Strong communicationskills and ability to work with cross-functional teams

PreferredQualifications:

• Experience withhealthcare, regulated, or high-availability environments

• Exposure to DevOpstools and practices (CI/CD, infrastructure as code)

• Experience withmonitoring and logging tools (CloudWatch, Azure Monitor, Splunk, etc.)

• Knowledge of scripting(PowerShell, Python, Bash)

• Cloud certifications(AWS, Azure) are a plus

WhatSuccess Looks Like:

• Stable and reliablecloud environments with minimal downtime

• Faster incidentresolution and high-quality root cause analysis

• Optimized SQLperformance and reliable data operations

• Strong collaborationwith engineering and platform teams

Benefits:

• Flexible work options

• 401(k) with 150% match up to 6%

• Employee Share Ownership Plan

• Medical, Prescription, Dental & Vision Insurance

• Life Insurance

• 100% Company-Paid Mobile Phone Plan

• 3 Weeks PTO + 7 Paid Holidays

• Paid Parental Leave

• Adoption, Surrogacy & Cryopreservation Assistance

• Subsidized Back-up Child/Elder Care & Tutoring

• Career Planning & Coaching

• $5,250 Tuition Reimbursement & 20,000+ Online Courses

• Employee Resource Groups

• Counseling & Support for Physical, Financial, Emotional & Spiritual Well-being

• Disaster Relief Programs

About Sogeti

Part of the Capgemini Group, Sogeti makes business value through technology for organizations that need to implement innovation at speed and want a local partner with global scale. With a hands-on culture and close proximity to its clients, Sogeti implements solutions that will help organizations work faster, better, and smarter. By combining its agility and speed of implementation through a DevOps approach, Sogeti delivers innovative solutions in quality engineering, cloud and application development, all driven by AI, data and automation.

Become Your Best |

Disclaimer

Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Click the following link for more information on your rights as an Applicant

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role.

This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company-s sole discretion, consistent with the law.

Sogeti is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.