Customer Service Representative

Come Work with Us! Taylor is proud to now offer “DailyPay”. With “DailyPay”, you can get paid on your very first day. No more waiting for direct deposit or a paper check! Taylor Corporation is a growing, dynamic company with big plans for the future ― and our people. Family owned and proud of it, we power our employees’ potential and strive to create opportunity and security for every member of the team. We’re passionate about our work, we believe there is always a better way, and we’re in this for the long haul. Ready to build a career? It’s time to look at Taylor. Your Opportunity: Taylor Corporation is looking for a Customer Service Representative in our North Mankato-MN facility. Work Authorization: To be considered for the Taylor opportunities, candidates must be authorized to work in the United States without the need for employer sponsorship. Your Responsibilities: Communication with the customers using our computer systems, answering phone calls, and replying to emails/chats Provide a best-in-class customer experience and represent our company in a professional manner Respond to customer inquiries through incoming calls, emails, and live chat Put forth ideas to develop new best practices to maximize the customer experience Demonstrate flexibility in dealing with the personal and stylistic differences of internal and external customers Build long-lasting customer relationships Research and resolve concerns to ensure customer retention and satisfaction Navigate a variety of computer programs and websites Your Shift: 1st Shift; Monday - Friday, 8:00 am - 4:30 pm You Must Have: Strong verbal and written communication skills Strong interpersonal, problem-solving, follow-up, and organizational skills Proficiency in computer systems Ability to demonstrate empathy and the ability to build positive, trust-based relationships Develops and applied in-depth product knowledge following training Technical skills and aptitude with the ability to learn and apply new systems and tools quickly Requirements within this position: Ability to communicate and exchange accurate information and ideas so others will understand Regularly required to remain in a stationary position We Would Also Prefer: Ability to work collaboratively in a team-oriented environment Maintains a positive, professional attitude with a willingness to learn and adapt The anticipated hourly range for this position is $16.00 - $18.00. The actual base offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The range listed is just one component of Taylor Corporation’s total compensation and benefits package for employees. About Taylor Corporation One of the largest print and communications firms in North America, Taylor’s family of companies provides a diverse set of products, services and technologies that address the toughest business challenges. We work diligently each day to create printed and digital marketing communication solutions that help power many of the world’s most recognizable brands. With more than 50 years of category expertise and 10,000 employees spanning dozens of U.S. states and multiple countries, Taylor serves businesses and distributors both large and small. Our employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay. The Employer retains the right to change or assign other duties to this position. Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled. Taylor Corporation is a dynamic, diversified company with big plans for the future – and your career. Join more than a company – become part of a family. Imagine a company whose core purpose is to create opportunity and security for its employees. That’s us, that’s Taylor. If you’re ready for something bigger – more challenge, more variety, more pathways for professional growth – we should talk. We’re passionate about our work, we believe there is always a better way, and we’re looking for people like you.