Automotive Service Director

Automotive Service Director Lead Operations | Build High-Performing Teams | Drive Long-Term Growth Hyundai of Charleston Lead a High-Volume Service Department With a Company That Invests in People Hyundai of Charleston is seeking a proven and driven Automotive Service Director to lead one of our high-volume import dealership service operations in the Charleston area. This is an exciting opportunity for a strong automotive leader to step into a busy, established shop with experienced advisors, skilled technicians, and the support of a growing, family-owned organization. For over 30 years, Krause Auto Group has built its reputation on customer satisfaction, employee growth, and promoting from within. We believe our employees are more than just a number-we support individual development, encourage advancement opportunities, and celebrate success stories across every department. With a portfolio of world-class automotive brands including BMW, Mercedes-Benz, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls-Royce, Koenigsegg, McLaren, and Lotus across multiple states, you'll be joining a fast-paced organization with long-term career growth opportunities. Why This Opportunity Stands Out High-volume, well-established import dealership Strong existing team of advisors and technicians Opportunity to influence culture, process improvements, and long-term growth Executive leadership support with autonomy to lead effectively Career growth within a growing multi-state automotive organization Why You’ll Love It Here Aggressive compensation plan Free health insurance option available 401(k) with company match HSA company contributions Dental & vision insurance available Paid vacation, PTO, and holidays Career advancement opportunities-we promote from within Employee discounts on vehicles, parts & service Family-owned and operated culture Long-term career stability Supportive executive leadership team What You’ll Do As Automotive Service Director, you'll oversee the overall performance, culture, profitability, and daily operations of the service department while leading a team focused on delivering exceptional customer experiences. Leadership & Department Operations Lead all fixed operations within the service department from write-up through vehicle delivery Drive department profitability, efficiency, productivity, and overall operational performance Manage, mentor, develop, and motivate service advisors, technicians, and department staff Build a positive, accountability-driven culture focused on teamwork and performance Recruit, train, and retain top automotive talent Customer Experience & Performance Maintain and improve Customer Satisfaction Index (CSI) performance Ensure customers receive prompt, professional, and high-quality service experiences Partner with Parts, Sales, and leadership teams to create a seamless customer journey Resolve escalated customer concerns professionally and efficiently Process Improvement & Financial Oversight Optimize workflow, scheduling, and shop productivity in a high-volume environment Monitor department financial performance, expenses, and profitability metrics Utilize dealership systems such as CDK Global and Xtime to improve operational efficiency and customer communication Analyze reports, KPIs, and performance data to identify opportunities for growth and improvement Collaborate with OEM partners and executive leadership to drive innovation and department success What You Bring Proven leadership experience within an automotive import dealership service department Strong track record of driving profitability, efficiency, and CSI performance Experience managing high-volume fixed operations environments Hands-on leadership style with the ability to motivate and develop teams Strong operational, organizational, and financial management skills Experience with CDK and Xtime preferred Ability to thrive in a fast-paced, growth-focused environment Passion for employee development, customer satisfaction, and operational excellence Professional communication and leadership presence Requirements: Valid driver's license with clean driving record Must be authorized to work in the U.S. without sponsorship Must pass pre-employment background check, MVR, and drug screening Why Krause Auto Group? Over 30 years of automotive success Family-owned and operated organization Promote-from-within culture with real leadership advancement opportunities Opportunity to work with some of the most respected automotive brands in the world Leadership team focused on long-term employee success and development Stable, growing organization with multi-state career opportunities Perfect For Leaders Who Are: Passionate about developing high-performing teams Experienced in high-volume service operations Focused on operational excellence and customer satisfaction Motivated to improve processes and drive profitability Looking for long-term growth with a respected automotive group Ready to make a meaningful impact within a people-first organization Take Your Leadership Career to the Next Level This is more than a Service Director role-it's an opportunity to lead a successful operation, build a strong team culture, and grow your career with a company that values leadership, innovation, and employee success. Our Commitment to You Krause Auto Group is proud to be an equal opportunity employer. We are committed to creating a workplace where every employee feels respected, supported, and empowered to succeed. #J-18808-Ljbffr Krause Family Ford